October 2020
After downloading Parenthood last week, my game is now taking an excruciatingly long time to load (like at least 10 minutes per screen). I've done all the usual things like clearing Origin Cache, removing CC and Mods, repairing my game, and creating a new game folder, and it's still the same. Any help is appreciated!
I'm playing Sims 4 on a 2013 Macbook Air, and I know this is old and so likely this is the issue but I'm asking for help anyway. I have all expansions other than Eco and Get Famous and two game packs (Dine Out and Parenthood). While potentially a little slow or laggy sometimes before, it was never too bad. However last week I downloaded Parenthood and now my game takes at least 10 minutes to load each screen, and my computer sounds like a small plane taking off...
I know Mac Airs don't have a lot of ram or storage space, but my startup disk says it has 40gb free so I figured it would be okay with another game pack, but maybe I'm wrong. I'll attach a system report.
Any and all help is welcome. Thanks!
October 2020
Thanks for the screenshots but they don't provide all the info. Just click on the Apple then About this Mac and provide all the info in the window, minus the serial key
Clearing Origin cache isn't enough on a Mac, we have a reset tool that gets rid of all necessary files - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/
After running the reset tool please move your whole Sims 4 folder to the desktop and launch a brand new clean game with none of your previous data. How is it?
November 2020
November 2020
November 2020
November 2020
November 2020
Thanks for the save
It loads in seconds for me. I did get this notification when I loaded it so perhaps you have CC which is slowing it down?
The MacBook Air will also have low specs. which may be the cause.