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KT1004
5 years ago

MacBook Air 2020 - "Sims4 Already Playing" Error - Now freezing at startup

I have MacBook Air 2020, macOS Big Sur (version 11.0). I've downloaded Origin and Sims4. After some time playing the game I will try to open the game and it will give me the error that 'Sims4 is already running'. I've looked up other suggestions (such as moving the Sims4 folder from Documents to Desktop, opening the game, then putting the saves from the old folder into the new folder). That worked before. However, now the game just freezes when I open the game and get to the Sims4 load screen (before the new game/load game screen). I uninstalled the game through Origin, reinstalled, and tried again and the same thing is happening. I was going to just delete everything (Origin, Sims4, and saves) but I figured I'd try this first. 

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I have MacBook Air 2020, macOS Big Sur (version 11.0). I've downloaded Origin and Sims4. After some time playing the game I will try to open the game and it will give me the error that 'Sims4 is already running'. I've looked up other suggestions (such as moving the Sims4 folder from Documents to Desktop, opening the game, then putting the saves from the old folder into the new folder). That worked before. However, now the game just freezes when I open the game and get to the Sims4 load screen (before the new game/load game screen). I uninstalled the game through Origin, reinstalled, and tried again and the same thing is happening. I was going to just delete everything (Origin, Sims4, and saves) but I figured I'd try this first. 

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I have MacBook Air 2020, macOS Big Sur (version 11.0). I've downloaded Origin and Sims4. After some time playing the game I will try to open the game and it will give me the error that 'Sims4 is already running'. I've looked up other suggestions (such as moving the Sims4 folder from Documents to Desktop, opening the game, then putting the saves from the old folder into the new folder). That worked before. However, now the game just freezes when I open the game and get to the Sims4 load screen (before the new game/load game screen). I uninstalled the game through Origin, reinstalled, and tried again and the same thing is happening. I was going to just delete everything (Origin, Sims4, and saves) but I figured I'd try this first. 

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MacBook Air 2020 - \"Sims4 Already Playing\" Error - Now freezing at startup","moderationData":{"__ref":"ModerationData:moderation_data:10991933"},"body":"@KT1004

Did you enable vsync? https://answers.ea.com/t5/Technical-Issues-Mac/-WORKAROUND-game-Mac-freezes-on-Mac-with-M1-chip/m-p/9754933#M40222","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"149","kudosSumWeight":0,"postTime":"2021-06-15T05:41:50.086-07:00","lastPublishTime":"2021-06-15T05:41:50.086-07:00","metrics":{"__typename":"MessageMetrics","views":455},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10991934":{"__typename":"ModerationData","id":"moderation_data:10991934","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10991934":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4751272"},"id":"message:10991934","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:10991932/message:10991934","revisionNum":1,"uid":10991934,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:10991933"},"conversation":{"__ref":"Conversation:conversation:10991932"},"subject":"Re: MacBook Air 2020 - \"Sims4 Already Playing\" Error - Now freezing at startup","moderationData":{"__ref":"ModerationData:moderation_data:10991934"},"body":"

@Bluebellflora When the game would actually get past the Sims 4 loading screen to the \"New Game/Load Game\" screen, I did enable Sync (this solved the problem of the game freezing during gameplay). However, what is happening now is that the game freezes at the Sims 4 loading screen before you get to the New Game/Load Game screen. 

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Thanks. Do you also get the freezing with a new TS4 folder? https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163 make sure you enable vsync straight again when you launch the game.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-06-15T12:08:09.016-07:00","lastPublishTime":"2021-06-15T12:08:09.016-07:00","metrics":{"__typename":"MessageMetrics","views":432},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1751903207943":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1751903207943","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1751903207943":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1751903207943","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1751903207943":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1751903207943","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1751903207943":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1751903207943","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1751903207943":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1751903207943","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1751903207943":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1751903207943","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1751903207943":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1751903207943","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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