Mac problem

[jessi1421]

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.68.156.1220
What expansions, game packs, and stuff packs do you have installed? all
Steps: How can we find the bug ourselves? not sure
What happens when the bug occurs? as soon as I go to play it takes me to a waiting screen and it doesn't move from there I tried to load a new game and lets me make the character and what type of weather but as soon as I go to pick a world it goes blank
What do you expect to see? doesn't let me pick a world stays in a loading screen
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. snowy escape

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please fix it 

[Bluebellflora]

@jessi1421

Is the screen blank? Or are you stuck on a loading screen? They are two very different things