[Mac] UNABLE TO INSTALL SIMS4 [ Edited ]

[susanagb]

I´m on a verge of a nervous breakdown...

I downloaded SIMS 4 from Origin, it took ages to download but it was finally completed and now, I click to Install it, it says that it has been installed and nothing really happens...

I already erased and reloaded Origin a couple of times but the problem isn.t fixed...

My PC:

Model: iMac

Model ID: iMac7,1

processor: Intel Core 2 Duo

processor speed: 2,4 GHz

  Número de Processadores: 1

  Número Total de Núcleos: 2

  Cache de L2: 4 MB

  Memória: 3 GB

  Velocidade do Bus: 800 MHz

  Versão da ROM de Inicialização: IM71.007A.B03

  Versão do SMC (sistema): 1.20f4

  Número de Série (sistema): W8741BL0X86

  UUID do Hardware: 00000000-0000-1000-8000-001B63A8F3B9

I have upgraded to:

OS X EL CAPITAN

VERSION 10.11.1

CAN ANYONE HELP ME OUT????

[Bluebellflora]

@susanagb

I have the exact same iMac as you and the game works ok on it although the graphics aren't great and it's a bit laggy. You have the ATI Radeon HD 2600 PRO graphics right?

When you hover your cursor over the game in Origin does it say Play, Install or Download?

Have you right clicked on the game in Origin and selected Repair game?

[susanagb]

When I hover my cursor, the only option I have (over and over again) is INSTALL.

The REPAIR GAME option is not available

[Bluebellflora]

@susanagb

Ok, can you try the following:

- In your Applications folder right click on the Sims 4 app and select Show Package Contents.

- Navigate to Contents > Mac OS

- There should be two files in there. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. Leave the other file, The Sims 4.par, alone.

- Now open Origin, click on The Sims 4 in your Games Library and click on Download.

Has that improved things?