Mac Book - Windows blocked our attempt to download game content.

[Summer7509]

Hi good morning or evening wherever you are

I just recently bought the sims 4 journey to Batuu thought I'd try it

Im running it on a mac book as I have also run all my sims games on.

When I tried installing it, it gave me this message

"Oops… Windows blocked our attempt to download game content. If you'd like to allow Origin to download content to your computer, select Retry below. When prompted, grant permission within the User Account Control pop-up."

I've only seen solutions for Windows computers I don't know how to fix it on a Mac

Can Anyone help me ?

[Summer7509 · Accepted solution]

@Datboy8575 hey so i somehow fixed the problem ! accidentally...

Open Terminal ( Finder > applications > utilities > Terminal) or (cmd+space) and type terminal

copy and paste this command without brackets 

( sudo spctl --master-disable )

it might ask for your password its just your password to unlock the mac if you have one

go to system preferences > security and privacy> general tab

there should be a third option under "allow apps downloaded from:"

and make sure its on "anywhere"

open origin and try to re-download it

Mine downloaded straightaway no problems!

[Datboy8575]

Have the exact same problem, tried the following without success:

Running macOS Catalina 10.15.6

User is Admin

-> Let Origin have full access to HD

-> Reset Origin

-> Reinstall Origin

-> Tried to create a new operating system user account with admin rights and installed Origin under new account

-> Disabled the Firewall

-> Allow downloads in Safari from any site without asking
-> Still get the same error message over and over again, no operating system dialog asking for permissions ever appear.

It looks obvious that the problem is related to some missing permissions but unclear under what process and what site Origin is trying to access.

Any suggestions?

[Bluebellflora]

@Datboy8575

Can you both try a new user account on your Mac and see if it loads in that account?

[Datboy8575]

Hi @Bluebellflora , that was step 4 on my list above - did not work.

[Bluebellflora]

@Datboy8575

Thanks. You shouldn't have had to install Origin again though as it would normally install by default to the system Applications folder, available to all user accounts, not the user Applications folder. Could you uninstall it and reinstall into the /Applications folder?

[Summer7509]

@Bluebellflora
Hi thank you for replying
I created a new account and it didn’t do anything unfortunately and when I logged into the new user on my mac it didn't even give me an option to install the game

[Summer7509]

@Datboy8575
I'm glad I'm not the only one with this problem so thank you aha

I have reinstalled origin so many times already and still nothing

I'm not sure how to let origin have access to HD and I don't even know why it has to have permission never had this problem before

[Summer7509 · Accepted solution]

@Datboy8575 hey so i somehow fixed the problem ! accidentally...

Open Terminal ( Finder > applications > utilities > Terminal) or (cmd+space) and type terminal

copy and paste this command without brackets 

( sudo spctl --master-disable )

it might ask for your password its just your password to unlock the mac if you have one

go to system preferences > security and privacy> general tab

there should be a third option under "allow apps downloaded from:"

and make sure its on "anywhere"

open origin and try to re-download it

Mine downloaded straightaway no problems!

[Summer7509]

hey so i somehow fixed the problem ! accidentally...

Open Terminal ( Finder > applications > utilities > Terminal) or (cmd+space) and type terminal

copy and paste this command without brackets 

( sudo spctl --master-disable )

it might ask for your password its just your password to unlock the mac if you have one

go to system preferences > security and privacy> general tab

there should be a third option under "allow apps downloaded from:"

and make sure its on "anywhere"

open origin and try to re-download it

Mine downloaded straightaway no problems!

[Bluebellflora]

@Summer7509 

Great workaround but PLEASE make sure to re-enable the Gatekeeper settings after downloading. This is bypassing the built in security in macOS, potentially opening up your Mac to malicious downloads and installations. Could you add that to your solution? It's a great solution but not everyone who sees this will understand what they are doing and the serious consequences it has on the security of their Mac.

To re-enable the default Gatekeeper settings open Terminal and type in:

sudo spctl --master-enable