MAC user: redeem code has already been used??!

by porschiaciantar
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MAC user: redeem code has already been used??!

★★★ Newbie

I just received my Sims 4 pack about an hour ago and I've downloaded, installed and created an account for origin. Because Im a mac user, I have to download digitally without using disks even though my game came with two of them. I followed all the instructions correctly and went to redeem my code and it said that my code had already been used so I restarted my computer and repeatedly quit origin and logged back in  but the code says it has still been used and there is no game in my collection. Does anyone know how they could help? I was soo excited about this aha. And i have used origin before on windows.  Fast replies would be much appreciatedStandard smile

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Re: MAC user: redeem code has already been used??!

@porschiaciantar You've never registered the game under a different EA/Origin account? If so please try logging in with that account, if not, please contact EA customer support - http://help.ea.com/en/contact-us/new/


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -

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Re: MAC user: redeem code has already been used??!

@porschiaciantar You've never registered the game under a different EA/Origin account? If so please try logging in with that account, if not, please contact EA customer support - http://help.ea.com/en/contact-us/new/


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 2 of 2 (869 Views)