Sims 4 won't quit [ Edited ]

[937F-DLQ2-YHE8-R]

Sooo I frequently play the sims 4 on my Mac, and it works great. Yesterday, however, after I had done a LOT of things to my towns and families, and I tried to quit the game, it won't let me. It's like I can't click anything on the screen, but the keyboard functions are fine, such as escape. When it asks if I want to save the game, I can't click "yes" or "no", and I'm really concerned. Is it a problem with my computer, or my game? Even when I try to turn the computer completely off, it still refuses to quit. Any suggestions, or is this unfixable?!?!

Edit - removed Mac tag from title, not necessary in the Mac forum, Bluebellflora

[Tremayne4260 · Accepted solution]

Make sure you are updated to the latest version of the Mac OS. It just updated a few days ago.

[kateDIRT]

i have the same problem and i was moving my families around a lot to and moving people and then when i went to save it all it just wouldn't let me do anything. except the keys. And when i tried to ferocity on the desktop in the game it would ask me if i wanted to save but it would let me click.

[Tremayne4260]

You should be able to Force Quit the game either by clicking on the Apple logo in left hand corner of your screen or by using Option + Command + ESC. Granted this may not save your game, but you should be able to check your saved games by checking the time and date they were last saved. 

My advice would be once you force quit out of the game, to shut down and reboot your computer. You may also have to purge memory while playing to insure you have enough RAM to play the game.

[kk333227]

I've been having the same problem and my game refuses to quit in the dock. Also when I tried saving once, it wait it was paused but time kept continuing and after a few days (irl), saving still hasn't stopped.

[Tremayne4260]

What kind of Macs do you have and what OS are you running?

[JanetL2001]

The same thing has happen to me I've tried everything. The only thing I haven't tried yet is letting my computer die. So maybe you should try that.

[Tremayne4260 · Accepted solution]

Make sure you are updated to the latest version of the Mac OS. It just updated a few days ago.

[LB1705]

THANK YOU!!!!!!!!

[Jcarvajalg]

My Sims 4 suddenly stopped, and the loading sign (colorful circle) just appeared. It has been like this for 5 hours and I can't exit Sims from the inside. I can't exit Origin either because the Sims 4 game is open. How do I force it out? Or what should  I do? Helpppp

XOXO appreciate help

-Amanda Sterling

Please helpppp

[Bluebellflora]

@Jcarvajalg

This appears to be a common issue since the last patch. Please can you post in this thread with the details asked for - http://answers.ea.com/t5/The-Sims-Mac/INFO-REQUEST-Sims-4-not-closing-properly-Force-Quit-doesn-t-wo...