[MAC] Sims 4 won't let me play [ Edited ]

[sarahmann5]

I downloaded sims 4 on my mac. I go to press play and the orange button won't let me click it. Nothing comes up, it just won't let me click it. Also it won't let me send a email verification email.

[Tremayne4260]

Have you tried shutting down and restarting your computer? This usually clears whatever is causing the game to not respond.

[sarahmann5]

I tried that and it didn't work.

[Tremayne4260]

Try reinstalling Origin. 

- Make sure you are in Finder then click Go in the menu bar. Hold down Alt and the hidden Library folder will show up. Click on the Library folder.
- You now need to check in the following folders for any Origin files and folders:
Application Support (Origin)
Caches (Origin, com.ea.Origin)
Preferences (com.ea.Origin.plist)
Saved Application state (com.ea.Origin.savedState)

Open a Finder window and click on your Macintosh HD in the left hand section under Devices (if it's not there click on Finder in the menu bar then Preferences. Select the Sidebar tab and make sure Hard Disks is ticked under Devices), open Library, then delete the Origin folder.

After you've trashed them, empty the trash then restart your Mac. Then redownload and reinstall Origin.

Also try repairing your permissions. You can find this:

Open Disk Utility and Repair Permissions - Applications > Utilities > Disk Utility

[lynchmatt]

Where is the 'Go' folder? I can't find it in the menu bar whenever i go to finder?

[Tremayne4260]

In the Finder Menu.

[annakunka]

I have the exact same problem

[Tremayne4260]

@annakunka, have you tried to repair Origin? The link with instructions is attached below.

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Origin-Troubleshooting-and-Information/m-p/5371659...

[llaauramariie]

@Tremayne4260 yes I did

[Bluebellflora]

@llaauramariie

This is a two year old thread. Please start a new thread detailing exactly which Mac you have, which version of macOS you are running and in detail, the issue you are having.

(Locking this one so it can't be resurrected again)