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[MAC] Sims 4 Will not Play

by rosepetel75
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[MAC] Sims 4 Will not Play

[ Edited ]
★ Novice
Spoiler
 Sims 4 will Not play

My Sims 4 Game will not load.  It is greyed out and when I click on it, the Play button is also greyed out.  I have a Mac.  I have tried clicking reload game, I get a circle for a few second but remains the same.  Have also restarted the computer.  Can anyone help?  Thanks 

Message 1 of 6 (148 Views)
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Re: Sims 4 Will not Play

Hero (Retired)

Hi @rosepetel75

 

I've moved your post from the Pogo board to the Sims 4 board to increase your odds of receiving assistance with your issue.

 

Tagging @crinrict

 

Just  Image


 

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Message 2 of 6 (137 Views)
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Re: Sims 4 Will not Play

Hero

Thank you @Just4FunThisTyme

 

Can't really help with mac but gladly tag @Bluebellflora

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 3 of 6 (128 Views)
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Re: Sims 4 Will not Play

@rosepetel75

 

What Mac do you have? Click on the Apple icon in the top left corner of your desktop and select About This Mac. Please provide the following information (you may need to click on More Info depending on what operating system you're running:

- Operating System (Version)
- Mac model
- Processor
- Memory (RAM)
- Graphics

- Are you running any antivirus?


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to, I won't reply
Message 4 of 6 (112 Views)
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Re: Sims 4 Will not Play

★★★ Newbie

iMac 27" mid 2010

2,93 Intel Core i7

16 GB RAM

ATI RadeonHD 5750 1024 MB

Mac OS X El Capitan 10.11.2

No Antivirus

 

The game has been functioning correctly until yesterday. Today the "play" button is disabled. I logged out and logged in again but it's still disabled. I've seen this thread about the same trouble in PC platform and it seems the problem has to do with the Origin cache. However, the directions for Windows are useless for Mac.

 

Please, tell me what to do.

Message 5 of 6 (92 Views)
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Re: Sims 4 Will not Play

@valartnad

 

Try resetting Origin - http://help.ea.com/uk/article/how-to-reset-origin-on-mac/


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to, I won't reply
Message 6 of 6 (86 Views)
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