December 2015 - last edited December 2015 by crinrict
My Sims 4 Game will not load. It is greyed out and when I click on it, the Play button is also greyed out. I have a Mac. I have tried clicking reload game, I get a circle for a few second but remains the same. Have also restarted the computer. Can anyone help? Thanks
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Thank you @Just4FunThisTyme
Can't really help with mac but gladly tag @Bluebellflora
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
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What Mac do you have? Click on the Apple icon in the top left corner of your desktop and select About This Mac. Please provide the following information (you may need to click on More Info depending on what operating system you're running:
- Operating System (Version)
- Mac model
- Memory (RAM)
- Are you running any antivirus?
iMac 27" mid 2010
2,93 Intel Core i7
16 GB RAM
ATI RadeonHD 5750 1024 MB
Mac OS X El Capitan 10.11.2
The game has been functioning correctly until yesterday. Today the "play" button is disabled. I logged out and logged in again but it's still disabled. I've seen this thread about the same trouble in PC platform and it seems the problem has to do with the Origin cache. However, the directions for Windows are useless for Mac.
Please, tell me what to do.
Try resetting Origin - http://help.ea.com/uk/article/how-to-reset-origin-on-mac/