[MAC] My sims 4 game stuck at saving! [ Edited ]

[soozis]

My game stuck at saving each time I play for hours and save it, it takes forever to load and stuck!
I don't have any mods yet
Just downloaded it 2 days ago
Help plz :/

[Bluebellflora · Accepted solution]

@soozis

Get rid of MacKeeper straight away. It's a really nasty piece of software and more often than not actually compromises the operating system resulting in instability and deleted files. For more info read the following links:

http://www.imore.com/avoid-mackeeper

https://discussions.apple.com/docs/DOC-3691

http://www.macworld.com/article/2861435/how-to-uninstall-mackeeper-from-your-mac.html

http://www.macworld.co.uk/how-to/mac-software/how-safely-remove-mac-antivirus-software-3612033/

You don't need any clean up apps on your Mac. The operating system does a very good job of defragging and tidying itself up every time you restart it.

After you've successfully got rid of it  go to Applications > Disk Utility then select your hard drive in the left hand side panel and choose Repair Disk and then Repair Permissions.

No, repairing the game doesn't take long

Let me know how your game is after you've done all that.

[crinrict]

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

You can attach the txt file to your post directly.

[soozis]

I have a MacBook Air
I have no idea how do I do that on a Mac
Is there any way I can do this?

[crinrict]

I'll fetch a mac helper to help you further then

[soozis]

Ok thank you!

[Bluebellflora]

@soozis

Which exact model Mac do you have? Click on the Apple icon in the top left corner of your desktop and select About This Mac. Please provide the following information (you may need to click on More Info depending on what operating system you're running:

- Operating System (Version)
- Mac model
- Processor
- Memory (RAM)
- Graphics

- Are you running any antivirus?
- Do you have Time Machine/Spotify/Dropbox or similar running?

- Have you tried to repair the game in Origin? Right click on the game in My Games and select Repair Game.
- What Expansion, Stuff and Game Packs do you have installed?

Can you check how big your save folder is for me? Documents > Electronic Arts > The Sims 4 then click once on saves to highlight it, hold down CMD and press i. You will see the size in the top right corner of the window that opens.

[soozis]

MacBook Air (13-inch, early 2014)
OS X Yosemite 10.10
Processor 1.4 GHz Intel core i5
Memory 4Gb 1600 MHz DDR3
Graphics Intel HD graphics 5000 1536 MB

The only expansion pack I have is the sims 4 get to work
My saves folder is 31 MB

I also have mackeeper
And dr cleaner (it's not an antivirus software)

And does it take along time to repair the game?

[Bluebellflora · Accepted solution]

@soozis

Get rid of MacKeeper straight away. It's a really nasty piece of software and more often than not actually compromises the operating system resulting in instability and deleted files. For more info read the following links:

http://www.imore.com/avoid-mackeeper

https://discussions.apple.com/docs/DOC-3691

http://www.macworld.com/article/2861435/how-to-uninstall-mackeeper-from-your-mac.html

http://www.macworld.co.uk/how-to/mac-software/how-safely-remove-mac-antivirus-software-3612033/

You don't need any clean up apps on your Mac. The operating system does a very good job of defragging and tidying itself up every time you restart it.

After you've successfully got rid of it  go to Applications > Disk Utility then select your hard drive in the left hand side panel and choose Repair Disk and then Repair Permissions.

No, repairing the game doesn't take long

Let me know how your game is after you've done all that.

[soozis]

@Bluebellflora ok thanks for your help!
Gonna try this and let you know

[soozis]

Thank you @Bluebellflora that was helpful
I did all you told me to do and it worked!! :D
The game works fine now

Thank you so much!