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[MAC] Expansion pack says it's installed but hasn't?

by Courtneykate86
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[MAC] Expansion pack says it's installed but hasn't?

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★★★★ Newbie

I bought the Sims 3 pets expansion pack last night.  During installation an error message came up saying that it had to shut unexpectedly.  When I went to reinstall it, the game won't let me.  It says it's ready to play.  However it is not in my sims 3 folder, it won't play when I click on play and there seems to be no way to reinstall the game.  I have tried a number of trouble shooting ideas I have found on the internet like uninstalling origin client and none of them have worked.  I can't uninstall the whole of sims 3 as I have no idea where my original disc is... I use my expansion pack generations to play the game currently.  It's a mac.  I'm very annoyed that I have spent the money on a game I can't even play.  If anyone has any ideas?? 

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Accepted Solution

Re: [MAC] Expansion pack says it's installed but hasn't?

Champion (Retired)

Hi

 

Sometimes the download or installation fails. This can be for a variety of factors, including your internet connection dropping out during the download. Sometimes this can result in an awkward situation in which Origin acts as though the game is installed correctly. This means you can’t play the game, but nor will Origin let you re-download it. You cannot easily “uninstall” the game, because of course it isn’t there.

There are two things you can try.

1.Go into Applications on your Mac's hard drive and look in the folder called “The Sims 3”. This is the location from which your game actually launches (as opposed to a similarly named folder within Documents, which is where your saves and other data are stored). In the folder in Applications you will see the shortcut icons for the base game as well as any expansions or stuff packs installed. If you can see the icon for the game that has failed to properly download from Origin, try right clicking on it and this should give you the option to show the original file. You can move the original files to the trash from there. This may allow you to commence a re-download from Origin. (Many thanks go to Tremayne from TS3 Mac forum for this suggestion.)

2. Look in Preferences in the Origin client and find the game installers. Delete the files relating to TS3. Log out of the client, then back in, then you may be able to start redownloading.

If this does not work, or if the icon is missing from the “The Sims 3” folder in Applications, then you may need to completely uninstall and reinstall.

Caspin

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Message 2 of 3 (1,648 Views)

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Re: [MAC] Expansion pack says it's installed but hasn't?

Champion (Retired)

Hi

 

Sometimes the download or installation fails. This can be for a variety of factors, including your internet connection dropping out during the download. Sometimes this can result in an awkward situation in which Origin acts as though the game is installed correctly. This means you can’t play the game, but nor will Origin let you re-download it. You cannot easily “uninstall” the game, because of course it isn’t there.

There are two things you can try.

1.Go into Applications on your Mac's hard drive and look in the folder called “The Sims 3”. This is the location from which your game actually launches (as opposed to a similarly named folder within Documents, which is where your saves and other data are stored). In the folder in Applications you will see the shortcut icons for the base game as well as any expansions or stuff packs installed. If you can see the icon for the game that has failed to properly download from Origin, try right clicking on it and this should give you the option to show the original file. You can move the original files to the trash from there. This may allow you to commence a re-download from Origin. (Many thanks go to Tremayne from TS3 Mac forum for this suggestion.)

2. Look in Preferences in the Origin client and find the game installers. Delete the files relating to TS3. Log out of the client, then back in, then you may be able to start redownloading.

If this does not work, or if the icon is missing from the “The Sims 3” folder in Applications, then you may need to completely uninstall and reinstall.

Caspin

Message 2 of 3 (1,649 Views)

Re: [MAC] Expansion pack says it's installed but hasn't?

★★★★ Newbie

By completely uninstall do you mean all sims expansions and the base game and origin? Frown

Message 3 of 3 (1,201 Views)
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