January 2022
Hi I did contact ea help but they just sent me to a link explain how to change it but the option to change it isn’t available for me they suggest I ask on here. No sure if I just haven’t been put in contact with the right person from ea help
January 2022
January 2022
I will try that thank you for your help
March 2022
If you are missing DLC and content from the Sims 3. You have to go on the Sims 3 store under purchase history and re download everything you bought. I hope this helps.
April 2022
Same here.
April 2022
April 2022
@2averagesimmers It's worth contacting support again and maybe not mentioning where you bought the game. If your product codes work for the 32-bit version of Sims 3, you should be able to get the "entitlements," as they're called, for the 64-bit versions of your base game and packs.
June 2022
I got my MacBook Air M1 today, and installed Sims 3 on it.
Lots of my expansions are missing, see the below attachment
If it matters I redeemed a lot of my expansion though Keys I got from Steam since I bought most of the DLC when it was on sale on Steam months ago.
These keys apply to the Normal 32bit Mac/Windows version of Sims 3, but do they work on the 64 Bit Version?
June 2022
@Cuddlecreeper8 Yes, any CD Key from Steam should work equally well in the 32- and 64-bit versions of Sims 3 in Origin. But sometimes the "entitlements," as they're called, for the 64-bit version don't get automatically added. So you'll need to contact EA customer support and ask that those entitlements be applied to your account.
https://help.ea.com/en/contact-us/
If you prefer, you can instead contact EA Help on Twitter or Facebook. People have had particular success with Twitter during U.S. business hours.
June 2022
I have downloaded The Sims 3 game on my Macbook. However, it won't allow me to play it because it says my system does not support 32-bit games, yet it said on the information below the game before purchasing that it is compatible with 64-bit systems. How can the entitlements be added to my pack so that I can play the game? I have asked for help in other ways, but I have not been assisted.