August 2017 - last edited August 2017
Hi, So I've been using Origin to install my Sims 3 games onto my laptop. However, when I install some of the expansions they don't show up in applications and then I can't open the game. It just comes up with Unknown Error occurred. I'm thinking it has something to do with the certain expansion packs that don't show up after install. Any suggestions/help? I've uninstalled and re installed them and still no luck. Other expansion packs work, it's just the certain ones that I believe are messing it up.
August 2017 - last edited August 2017
Mac or Windows PC? I'm guessing Mac because you referred to your Applications folder but please could you confirm?
August 2017
I'm getting this problem, and I haven't even tried installing the expansions yet. I just installed the game on my Macbook Pro (Retina, 2012). I even tried installing the Super Patcher (To-9355-1.67.2.024017), and still no success in even getting the game to launch.
And I have to admit, I am encountering the same sorts of difficulties with Customer Support. I find it very, very odd that they work pretty hard to conceal their phone number from the public. Suspicious, even.
August 2017 - last edited August 2017
@hexhandy To contact EA customer service differs as to the region where you live. Is your computer a pc or mac? Where did you buy your games?
August 2017 - last edited August 2017
August 2017
The super patch isn't a magical fix. Can you please provide the full specs. of your machine? Instructions here on the information needed - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/4756...
Moving this thread to the Mac forum too.
August 2017
August 2017
I need more information than that, please follow the link I provided in my previous post. I cannot help you if you don't help me
August 2017 - last edited August 2017
My apologies, Blue.
My specs are as follows:
2.7 GHz Intel Core i7
16 GB 1600 MHz DDR3
NVIDIA GeForce GT 650M 1024 MB
Intel HD Graphics 4000I hope that helps you better. Can I get a link to the Mac Forum where you cross-posted this?
Additionally, I have since run the uninstall program of anything Sims3-related from the computer and reinstalled the digital copy from the Origin app. The physical game (and the expansions) were bought in the US. When I double click the game icon, I get the same alert box telling an "Unknown Error Occured". and the game doesn't start. Btw, the version that was installed was v1.00.008361
August 2017
Thanks. This is the Mac forum, I moved your post here
Sims 3 does not run well on El Capitan and Sierra but it should run on your Mac as your NVIDIA GPU is supported and there's usually no problem with just the base game. Using the uninstaller doesn't get rid of all the hidden files so let's start from a clean slate as some residual ones may have been left behind: