Help us improve Answers HQ! Take Survey No, Thanks

Re: Installed packs not showing up in game

by Bluebellflora
Reply

Original Post

Highlighted

Installed packs not showing up in game

★★ Newbie

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.63.136.1610
What expansions, game packs, and stuff packs do you have installed? expansions: cats and dogs, city living, get together, get to work, discover university game packs: parenthood, spa day, outdoor retreat stuff packs: vintage glamour, cool kitchen stuff, tiny living
Steps: How can we find the bug ourselves? I can't find anyone else with this issue but I'm not sure what else to call it other than a bug
What happens when the bug occurs? (after purchasing and installing a bundle of discovering university, tiny living stuff, and parenthood content) I open my game, and the discover university and tiny living content does not show up. It shows that both 'packs' have been installed on the 'extra content' and 'more' tabs of my SIMS4 Origin page. I have tried updating my game (which randomly deleted ALL of my saved previous families and games), repairing my game, even abandoning it for a few months and then coming back and re-updating and re-repairing. When I re-updated, I got a notification that 'new installed content' was added to my game, but when I loaded the game both contents still were not there.
What do you expect to see? I expected to see that all three contents would be present in my gameplay.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I would just really like to play my game again. I don't even want to play anymore because I'm afraid every time I finally retry to download the content that won't show up- my game will delete everything on it

Message 1 of 8 (725 Views)
Highlighted

Re: Installed packs not showing up in game

@chibigirl12343

Discover University and Tiny Living are not available for those running the Legacy Edition of the game. You need to be running the current version of the game.

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 2 of 8 (685 Views)
Highlighted

Re: Installed packs not showing up in game

★ Novice

Is that the same for the Nifty Knitting Stuff Pack as well? I purchased and installed Cool Kitchen and Nifty Knitting  and only Cool Kitchen appeared to work. I've uninstalled and reinstalled Nifty Knitting as well as the Origin application with no difference. Whenever I try to find help through EA, their Live Support is not there. Thank you in advance for any help/response.

Message 3 of 8 (610 Views)
Highlighted

Re: Installed packs not showing up in game

@nellenerak

Yes, LE users cannot install any packs released from Discover University onwards https://answers.ea.com/t5/Technical-Issues-Mac/The-Sims-4-Legacy-Edition-thread/td-p/8420037

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 4 of 8 (578 Views)
Highlighted

Re: Installed packs not showing up in game

★★ Newbie

I have this same problem! It is specifically discover university and tiny living! 

Message 5 of 8 (543 Views)
Highlighted

Re: Installed packs not showing up in game

@fun7629

If you're running the Legacy Edition you won't be able to ever play any packs released after Realm of Magic as they are not compatible.

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 6 of 8 (507 Views)
Highlighted

Re: Installed packs not showing up in game

★★ Newbie

But can I play on an older laptop without the legacy edition?

Message 7 of 8 (488 Views)
Highlighted

Re: Installed packs not showing up in game

@fun7629

Check the FAQ for Macs that can't run it - https://answers.ea.com/t5/Technical-Issues-Mac/The-Sims-4-Legacy-Edition-thread/td-p/8420037

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to
Message 8 of 8 (466 Views)
Twitter Stream