January 2020
Hello.
There was an Origin patch released today that may have helped with this issue. If anyone is still seeing this problem after updating to Origin version 10.5.60.37244, please let us know.
Note: If you had the issue prior to updating Origin, you may need to do a game repair to fix the problem.
This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.