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Re: [Info] The Sims 4 macOS Catalina Troubleshooting

by Sylviadj
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Re: [Info] The Sims 4 macOS Catalina Troubleshooting

★★★ Novice

@dzm06  I found out what I had to do. It still crashed when in safe mode. So I reset NRAM (nonvolatile random-access memory), I did it by pressing option+command+p+r right after turning the Mac on, held those buttons down for 20 seconds and the problem was gone later Standard smile

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Re: [Info] The Sims 4 macOS Catalina Troubleshooting

[ Edited ]
★ Guide

@SylviadjGreat news! Thanks for confirming the fix. Please keep an eye on it and let us know if the behavior comes back at some point.

It's amazing how many things NVRAM and SMC resets can fix. Standard smile

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Re: [Info] The Sims 4 macOS Catalina Troubleshooting

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okay, i've never asked stuff on ea forums before so im sorry if i'm bad at this but i've been searching everywhere for help.

 

when i click the sims 4 in my game library, i'm met with a pop-up (from origin, not a virus) that says "Please choose another folder". it then takes me to application settings, and i select "installs & saves" when i do, i see this. i click "change folder" but nothing happens.

 

once i hit restore default and that worked for a few seconds, but then it stopped and this cycle continued

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Re: [Info] The Sims 4 macOS Catalina Troubleshooting

★ Guide
@giabees Are you on Catalina? Did you allow Origin the "all files" security option?
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Re: [Info] The Sims 4 macOS Catalina Troubleshooting

[ Edited ]
★★★ Novice

I have a macbook air (updated to catalina) and I am trying to download my sims games onto a hard drive.

When I click on the "change library location" in the origin settings under "on your computer" nothing happens.

I click the "change folder" button and nothing happens. I've uninstalled and reinstalled origin so many times and also restarted my macbook.

The only button that responds on that page is the "browse installers" option.

Can anyone help?

 

edit: essentially a similar problem to giabees but I don't get the error. Its just unresponsive.

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Re: [Info] The Sims 4 macOS Catalina Troubleshooting

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@wnderland Yeah, that's happening with Origin client right now. The only workaround that I've found is to create symlinks from the expected location to the new location (like an external DD). See this topic (and this post) for more info. Good luck!

https://answers.ea.com/t5/Technical-Issues-Mac/I-having-troubles-with-Origin-on-the-Mac/m-p/8354749#...
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Re: [Info] The Sims 4 macOS Catalina Troubleshooting

★★★ Novice
@dzm06 Ah, okay, thank you. Is it an issue from the new apple software update? Or is it origin specific? Sounds like something they can hopefully fix soon!
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Re: [Info] The Sims 4 macOS Catalina Troubleshooting

★ Guide
@wnderland I'm afraid I don't know the details. I do hope it is fixed soon though.
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Re: [Info] The Sims 4 macOS Catalina Troubleshooting

[ Edited ]
★★★ Novice

@dzm06

oh thank god for replying haha

 

yes! i am on catalina

 

what is origin's all files option? if it helps, when i re-installed origin apple made me confirm that origin's safe and i confirmed that it is

 

 

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Re: [Info] The Sims 4 macOS Catalina Troubleshooting

[ Edited ]
★★★ Novice


@wnderland

i think you and i are in the same pit here haha

 

really mad at apple tho, i want my god damn 32-bit back

 

if you get any info on how to fix this stupid thing please let me know

 

Message 600 of 647 (267 Views)
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