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Re: New update on mac causing sims have an error

by jtyler2009

Original Post

Re: Why won't Sims 4 work on Catalina update?

Community Manager (retired)

Hey @glitterbitcxx 


Could you please try the troubleshooting provided in the post below?


Let us know if that helped Fingers crossed



Message 11 of 647 (5,657 Views)

macOS catalina can't run games

★ Novice



so i have bought a bunch of games form origin and recently i have updated my mac to macOS Catalina, and due to this, the games are no longer optimised for this software. as they are a 32-bit app compatibility snd now macOS has upgraded to a 64-bit app (intel) compatibility  i was wondering if you are able to upgrade the apps in order to be played once more. 


i dont know if they are classified as "too old" now but they are great games to play 


these games include 

bejewelled 3

peggle deluxe and peggle nights 

as well as plants vs. zombies 


if you were able to upgrade them or fix the problem it would be fantastic ! as these were the games that i used to play while i was a child and i would like to play them once more 


kind regards 



Message 12 of 647 (5,658 Views)

Re: macOS catalina can't run games

★★ Novice

Same here. I have the Sims 4. It says game is  already running.

Message 13 of 647 (5,635 Views)

Re: Sims 4 Already Running Error

★★★★★ Novice

Hi Megan Standard smile


Apologies, but I very thankfully followed your instructions and even though the game starts again, it doesn't see my saved files. Any ideas for this?


I can still see my saves in the EA Sims 4 folder, but every time I remove the .lock file it the game start afresh Frown


Thank you in advance



Message 14 of 647 (6,480 Views)

Re: New update on mac causing sims have an error

★★★ Novice

I am not using the beta version, I just updated to the official version of thee new mac IOS software. But it keeps telling me the game is running and cant be open with this code 



I tried running the game and it froze so i forced closed it and even restart my computer. nothing. i just tried that whole origin reset thing. still not working. any word on when we might get it working? or any suggestions 

Message 15 of 647 (6,476 Views)

Re: New update on mac causing sims have an error

★★★ Novice

I just say the whole delete the user data lock. and i did that now its up and running. 

Message 16 of 647 (5,914 Views)

Re: New update on mac causing sims have an error

[ Edited ]

The Sims 4 is currently experiencing a couple of issues in Catalina. Thankfully these are not game breaking and can be resolved by doing the following:


Error message - Unable to start: The Sims 4 is already running


  1. Move your Sims 4 folder to the desktop (this resets it back to default settings but all your data is safe in the folder you moved)
  2. Launch the game to the main menu then quit
  3. Open the Sims 4 folder you moved to the desktop then the saves folder. Select all your saves and drag them into the newly created saves folder in Documents > Electronic Arts > The Sims 4
  4. Do the same for the Tray, Mods and Screenshots folders

Game very laggy/game freezing and cursor beach balling 


  1. Click on the game in your Games Library in Origin
  2. Click on the little cog under the Play button for Settings
  3. Click on Game Properties and uncheck the box for Enable Origin In Game for The Sims 4

Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 

The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 17 of 647 (6,646 Views)

Re: New update on mac causing sims have an error

★★★★★ Novice



When you removed data.lock, does it still upload your saved game?


Because for me it forces me to create a new sim Frown


Best regards,



Message 18 of 647 (5,880 Views)

Re: New update on mac causing sims have an error

★★★★★ Novice



Just saw the other set of instructions.


I'll try them soon.


Thank you in advance!



Message 19 of 647 (5,873 Views)

Re: New update on mac causing sims have an error

[ Edited ]
★★★ Novice

@ToKiHyoufor me it made me start a new game. kinda sucks but i alway start new families so often and i wasnt far enough in my other one.

Message 20 of 647 (5,856 Views)
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