I need help, my game won’t load.

[PaintedMars]

I got my laptop about a week ago and decided to download the sims. Everything was going fine. I didn’t have any issues until I tried to open the game. When I did my screen spilt in half, one side was my home screen and the other side was black. My laptop completely froze up and I had to restart it. At first I didn’t think anything of it. When I first downloaded the sims on my other laptop it was almost always glitchy. So I didn’t expect the game to run smooth three years later but after restarting my laptop multiple times I decided to google my problem and here I am. I’ve never owned or played the sims on a MacBook before so I’m not sure what to do. If anyone could help I would really appreciate it!!

[Bluebellflora]

@PaintedMars 

Are you running macOS 10.12.6 Sierra?

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...