Re: I can't actually get in touch with a person for help lmao

by x4m1r4
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Original Post

I can't actually get in touch with a person for help lmao

★★★ Newbie

Every time I open the game, I get past the play button to continue on my previous file, and then the game crashes just before I select a household. This has never happened before, and I have a bunch of storage left on my hard drive, so it's not that my computer can't handle it. This happened after the installation of the most recent update. Has anyone else been having issues/any suggestions on what else it could be? I've tried editing the graphics and running gameplay options, but that still didn't help.

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Re: I can't actually get in touch with a person for help lmao

@charlieswench

Have you tried a new Sims 4 folder? https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Re: I can't actually get in touch with a person for help lmao

★★★★★ Apprentice
@charlieswench Have you updated to the latest OS? Try deleting the Origin cache. Sometimes, it helps.
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