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Re: Help

by Bluebellflora
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Help
★★★ Newbie
Caramelchewchew2

August 2020

I am trying to play Sims 4. I haven’t played in a while. Last night everything updated. Now when I try to open it on Origin it is telling me to download Sims Legacy but it is already downloaded.

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Re: Help
Champion (Retired)
Champion (Retired)
jpkarlsen

August 2020

@Caramelchewchew2 

 

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.

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Re: Help
★★★ Newbie
Caramelchewchew2

August 2020

@jpkarlsen I am running on MAC not PC
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Re: Help
Hero
Hero
Bluebellflora

August 2020

@Caramelchewchew2 

 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

- The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
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