Game is stuck on Finalizing after Installing

by mschro303
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Original Post

Re: Game is stuck on Finalizing after Installing

★★ Novice

I'm having the same problem. I haven't installed anything but the base game. I have a Macbook pro:

Operating system: High Sierra v. 10.13.6

Mac model: macbook pro 13-inch, 2017, two thunderbolt 3 ports

Processor: 2.3 GHz Intel Core i5

Memory: 8 GB 2133 MHz LPDDR3

Graphics: intel iris plus graphics 640 1536MB

I'm not running any antivirus. I don't have any expansions installed yet, but I own late night, showtime, Pets and design and high-tech stuff pack. I don't have any mods yet as I can't play the game.

 

Message 11 of 22 (1,173 Views)

Re: Game is stuck on Finalizing after Installing

[ Edited ]

@juditee  If Origin is stuck finalizing, please run the reset tool:

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

It's also best to run the Super Patch (digital download version) before doing anything else.

 

https://bluebellflora.com/sims-3-manual-super-patch-for-mac-1-67/

 

Whether Origin is working or not, it's easier to launch the game from its icon in Applications\The Sims 3.  Try that, and let me know whether the launcher opens.  If it does, but you press play and get the server error instead, that's fine—it will go away once you install your packs.  But if you try to open the launcher and get an unknown error, that needs to be addressed first.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 12 of 22 (1,168 Views)

Re: Game is stuck on Finalizing after Installing

★★ Novice

It gets an unknown error before launching the menu

Message 13 of 22 (1,162 Views)

Re: Game is stuck on Finalizing after Installing

@juditee  Okay, then you'll need to manually add your graphics card to the game's database.  There are two files, graphicscards.sgr and graphicsrules.sgr, that need to be edited.  You can find instructions, along with text already prepared for your Intel 640, here:

 

https://bluebellflora.com/2018/07/24/sims-3-mac-players-i-need-your-help/#Filesready

 

Click on the link for the 640, download the readme and the two text files, and follow the instrucitons to add the relevant text to each of the .sgr files.  Then launch the game again, and let me know whether it works.  (Don't run the Super Patch again, or it wil undo these edits.)  Again, the server error can be ignored; the point is to see whether you can get past the unknown error and open the launcher.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 14 of 22 (1,157 Views)

Re: Game is stuck on Finalizing after Installing

★★ Novice

Ok, I followed the step by step instructions and it still doesn't work Frown

Message 15 of 22 (1,139 Views)

Re: Game is stuck on Finalizing after Installing

@juditee  Please open graphicsrules.sgr, and cmd-F to search for "plus" without quotes.  That will take you to these lines:

 

elseif (match("${cardName}", "*IntelIrisPlus*"))
seti cardLevel $cardLevelMedium
seti isCardMatched true

 

Highlight the part in bold, and replace it with this:

 

(match("${cardName}", "*Iris Plus Graphics*"))

 Save, and quit.  Don't change anything else about the entry, and don't retype the line if you accidentally delete something.  The punctuation is finicky to get right and can change formatting without warning.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 16 of 22 (1,117 Views)

Re: Game is stuck on Finalizing after Installing

★★ Novice

I might be doing something wrong, because I can't open the menu.

Thank you lots for your help, by the way Standard smile

Message 17 of 22 (1,093 Views)

Re: Game is stuck on Finalizing after Installing

@juditee  What menu can't you open?

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 18 of 22 (1,085 Views)

Re: Game is stuck on Finalizing after Installing

★★ Novice

When I click on the game’s icon I get the unknown error right away

Message 19 of 22 (1,068 Views)

Re: Game is stuck on Finalizing after Installing

@juditee  Right, that's normal for the unknown error.  Did you try the .sgr edit I suggested?  If it doesn't work, we can try another one instead.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 20 of 22 (1,065 Views)