December 2017
I started having a problem randomly on my sims 4 game where it would freeze at the logo opening screen and I couldn't get on (mac btw). I read i may've turned my game settings up too high and to fix this problem i could remove the settings folder so they were set to default once again and it would unfreeze my game - this didn't work.
I found another website that said to fix it i need to repair the game in origin, so I did. Although it's fixed my initial problem, hours and hours of gameplay, family development, a completely filled out world and etc has been deleted. The files are missing, and i can't bring myself to play the game anymore knowing how much I've lost and how long it will take to build it up again- my game was PERFECT.
Please tell me theres a way of getting back my files because nowhere did it say repairing my game would also remove everything. helpppppp
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December 2017
Please check you iCloud settings
December 2017 - last edited December 2017
I'm not a Mac user, but there might be something in this thread that may be helpful:
[READ FIRST] Sims 4 - Mac Help, Guides and Troubleshooting
https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/td-p/46...
December 2017
I don't know how the file-system works on Mac, but do you have any save-files in the save folder?
On PC: C:\Users\Username\Documents\Electronic Arts\The Sims 4\saves
And do you use onedrive?
December 2017 - last edited December 2017
No, the saves folder is empty except for the new couple of files added since I've played the game after everything disappeared. I don't use onedrive, why? @CMeki
December 2017 - last edited December 2017
HI @Imxrii
moved your post to the mac forum for better help
Thanks
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
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December 2017
Please check you iCloud settings
December 2017
December 2017
Ok. SO you have no Electronic Arts folder in your Documents folder?
December 2017 - last edited December 2017
What? Of course I do.
I was responding to the iCloud thing which asks me to untick documents going to iCloud (a setting I already had in place)
My saves are missing, nothing else.