Game crashing at loading screen after recent patch

by WeirdPlatypusYay
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Original Post

Re: Game crashing at loading screen after recent patch

★★★ Novice

I attached the lastCrash file into a clean game and it still crashes.. You don't need to keep on helping me if you can't find a way to fix it. (: I can just make a new save file. The problem is just that I have played in this save for over a year and I have 7 generations. 

 

Mac information:  (Its in swedish just so you know but I tried to translate it) 

 

MacBook Pro Retina (Retina 13 tum, late 2013)

Processor 2,6 GHz Intel Core i5

Memory 8 GB 1600 MHz DDR3

Grafic Intel Iris 1536 MB

 

Message 11 of 17 (380 Views)

Re: Game crashing at loading screen after recent patch

@WeirdPlatypusYay 

 

The last crash files you attached clearly state a modded game:

 

<? version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>1dfdc4fb184a596560e480f4</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2021-07-06 16:17:03</createtime><buildsignature>Local.Unknown.Unknown.1.76.81.1220-1.300.000.128.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xf3e8d0</categoryid><stack> 0xf3e8d0 0x1f5a</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 267.29<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Origin Version: 10,5,101,48500<br />Modded: True<br />SystemInfo: Mac OS X Version 10.13.6 (bygge 17G14042) GPU: Intel Iris macOS Metal driver 0.0.0.0<br />(baseaddr) 0x10c680000,'The Sims 4' 0x7fff5c621000,'libsystem_platform.dylib'(/baseaddr)</contextdata></report>
<? version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>1dfdc4fb184a596560e480f4</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2021-07-06 16:17:03</createtime><buildsignature>Local.Unknown.Unknown.1.76.81.1220-1.300.000.128.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xf3e8d0</categoryid><stack> 0xf3e8d0 0x1f5a</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 267.29<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Origin Version: 10,5,101,48500<br />Modded: True<br />SystemInfo: Mac OS X Version 10.13.6 (bygge 17G14042) GPU: Intel Iris macOS Metal driver 0.0.0.0<br />(baseaddr) 0x10c680000,'The Sims 4' 0x7fff5c621000,'libsystem_platform.dylib'(/baseaddr)</contextdata></report>

If it was a clean game it would state Modded: False

 

I've just checked your Origin avatar as the category ID in your crash files seems like it maybe related to an issue for users who don't have an avatar in Origin, which you don't. Can you please set an avatar and see if that helps.

 

And yes, I know I don't have to help you, but I like to try and help people get back into their game. It's also not just about getting you back into the game but anyone else experiencing the same issue who happens to see this thread, hopefully we'll fix it for you and for them Standard smile


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Message 12 of 17 (364 Views)

Re: Game crashing at loading screen after recent patch

★★★ Novice

Is this file better?

 

I did not really know what "changing the avatar on origin means" so I just clicked some buttons and then a saw a button that said "avatar menu" with loads of profile pictures so I chose one of those pictures and it changes my profile picture on origin, I hope that was what it meant. (: 

 

 

Thank you so so so much for helping me and others!!

Message 13 of 17 (352 Views)

Re: Game crashing at loading screen after recent patch

@WeirdPlatypusYay 

 

Instructions here on how to change your avatar in Origin - https://bluebellflora.com/2020/12/16/crashing-caused-by-origin-avatar/

 

Currently yours looks like this:

 

Screenshot 2021-07-08 at 19.44.22.png


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Please do not PM me unless I ask you to, I won't reply
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Message 14 of 17 (344 Views)

Re: Game crashing at loading screen after recent patch

★★★ Novice

I think my profile picture is a plumbob now (: 

Message 15 of 17 (341 Views)

Re: Game crashing at loading screen after recent patch

@WeirdPlatypusYay

Not for me, it's still showing the image above. Did you save it and reload Origin? Maybe it takes a while to show up.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
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Please do not PM me unless I ask you to, I won't reply
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Message 16 of 17 (325 Views)

Re: Game crashing at loading screen after recent patch

★★★ Novice

For me my profile picture is a plumbob but just like you said, maybe it takes a while for it to show. Good night xoxo

Message 17 of 17 (319 Views)