Game crash

[willparkinson]

It hasn't happened for a while, but today after creating a building and working to save it, my game crashed again. I've attached the LastCrash log.

[Bluebellflora · Accepted solution]

@willparkinson 

Could you try this workaround I wrote up - https://bluebellflora.com/2019/10/05/sims-4-crashes-or-freezes-when-trying-to-access-the-gallery-or-...

[EA_Lanna]

Hi @willparkinson, I'm afraid there's no crash log attached at the moment. Could you edit the post to link it again please? Also can you confirm what troubleshooting steps you've already completed?

[willparkinson]

Hi, @EA_Lanna !

Trying again to attach it. Thus far, I have yet to see anything for a fix or workaround. I'm not using any kind of add-ons or anything, so I've no idea what caused them.

Hm. Still don't see it.

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>e853c7ebc19546765dad247f</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2019-10-21 12:45:02</createtime><buildsignature>Local.Unknown.Unknown.1.56.52.1220-1.200.000.412.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x23fe076e0</categoryid><stack> 0x23fe076e0 0xcb7181 0xca1e61 0xd7e62c 0x2648e6 0x264ac5 0x45c405 0x5d4232 0x5d4133 0x5d490f 0x5c863a 0x6e95d6 0x6c667c 0x865873 0x185832 0x86446d 0x862c18 0x865ef7 0xb143af 0x1815d3 0x1a5e778 0x1a6192d 0xfc5515 0xe31bf8</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 33743.88<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Origin Version: 10,5,50,31938<br />Modded: False<br />SystemInfo: Mac OS X Version 10.14.6 (Build 18G95) GPU: AMD Radeon R9 M290X AMD Radeon R9 M290X OpenGL Engine 0.2.11.20<br />(baseaddr) 0x0,'' 0x17a2fc000,'EAWebKit.so' 0x17a2fc000,'EAWebKit.so' 0x17a2fc000,'EAWebKit.so' 0x17a2fc000,'EAWebKit.so' 0x17a2fc000,'EAWebKit.so' 0x17a2fc000,'EAWebKit.so' 0x17a2fc000,'EAWebKit.so' 0x17a2fc000,'EAWebKit.so' 0x17a2fc000,'EAWebKit.so' 0x17a2fc000,'EAWebKit.so' 0x17a2fc000,'EAWebKit.so' 0x17a2fc000,'EAWebKit.so' 0x17a2fc000,'EAWebKit.so' 0x104b49000,'The Sims 4' 0x17a2fc000,'EAWebKit.so' 0x17a2fc000,'EAWebKit.so' 0x17a2fc000,'EAWebKit.so' 0x17a2fc000,'EAWebKit.so' 0x104b49000,'The Sims 4' 0x104b49000,'The Sims 4' 0x104b49000,'The Sims 4' 0x104b49000,'The Sims 4' 0x104b49000,'The Sims 4'(/baseaddr)</contextdata></report>

[puzzlezaddict]

@willparkinson  Since you're on a Mac (OS X 10.14.6 Mojave, AMD Radeon R9 M290X from the looks of the crash log), I've moved your thread to the Sims 4 Mac section.  It would help if you could describe more about the timing of the crashes, and whether you notice anything else weird about your game.

[willparkinson]

I'll be honest, nothing weird precedes it. I was looking for a house, and clicked the gallery to see what I could find. The game freezes for a second, then shuts down.

[Bluebellflora · Accepted solution]

@willparkinson 

Could you try this workaround I wrote up - https://bluebellflora.com/2019/10/05/sims-4-crashes-or-freezes-when-trying-to-access-the-gallery-or-...

[willparkinson]

This seems to have worked! Thank you so much.