Game broken after recent update

[aliciaisgreat]

Hello everyone, I hope I'm posting this to the right place. 

Since the Jan 21 update my game freezes every time that I play. I removed all of my mods and cc, I removed all of the save files, and I even tried uninstalling and reinstalling the game. I also tried repairing it multiple times but even with an entirely new Sims 4 folder, as soon as it gets into the game it will freeze and I have to quit. Is there anything I can do to solve this problem?

I apologize if someone else has already posted about this issue, I searched and didn't see anything. Thank you! 

[crinrict]

@aliciaisgreat How far do you get ? Does it freeze on the menu or after when trying to create a save ?

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

[aliciaisgreat]

It depends. Sometimes it will freeze on the loading screen before I even make it to the menu. Sometimes I am able to get into the game but before I am really able to do anything it will freeze. 

I just noticed that I posted this in a PC section, and I'm running on a mac.  I was able to get the same information but when I try to attach it here it is an unsupported extension type, I haven't been able to change the file format. 

Thank you!

[crinrict]

@aliciaisgreat Moved your post to the mac forum then. Someone else will assist you further.

[Bluebellflora]

@aliciaisgreat 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...