October - last edited October
Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 18.104.22.1680
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? Unsure
What happens when the bug occurs? The game crashes every time I open the game and try to load my save files. It doesn't crash if I start a new game but it will crash if I return to the main menu and try to load my previous saves.
What do you expect to see? Launch the game, load save files, and play it full time until I save and quit.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Ever since the new October 6th, 2020 update the game crashes whenever I try to load my prior save files. Removed all the custom content, repaired the game, deleted the localthumbcache.package, nothing is helping, it still crashes and loads extremely slow before crashing.
Hmm. Could you share your save with me so I can test it? Upload to a file sharing site and PM me the link if you're happy to.
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...
@Bluebellflora Sorry for some reason when I initially refreshed this page it did not load this message and I'm just now seeing it. I've attached the last crash exception file here. I'm not very tech-savvy so please let me know if this is the wrong file.