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Re: Game Crashes When Trying to Load Save Files After 10/6/2020 update - Mac

by Bluebellflora
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Original Post

Re: Game Crashes When Trying to Load Save Files After 10/6/2020 update - Mac

@BearGamerGirl

I don't see an attachment. You can copy and paste the text from the lastCrash report into a post here if you like instead of attaching it. You can open the file with TextEdit.

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Message 11 of 13 (215 Views)

Re: Game Crashes When Trying to Load Save Files After 10/6/2020 update - Mac

★★ Novice
@Bluebellflora sorry for the late response. This is what was in the last crash report:

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>d16ba90888a0f6a15f83289d</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2020-10-11 15:46:40</createtime><buildsignature>Local.Unknown.Unknown.1.67.45.1220-1.200.000.468.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xf16d40</categoryid><stack> 0xf16d40 0x35fd 0x04 0x7f808 0x7eac6 0x8b699 0x7edf8 0xa0d9 0x20da6 0x22879 0x10f249e 0x19630ee 0x1963660 0x19bca6b 0x19bc14b 0x2f7e62 0x4e6429 0x4e87b9 0x19b7509 0x1a047ed 0xfac6a5 0xe09a28 0x3055 0x1d92</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 66.43<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0x4bebcb10<br />Origin Version: 10,5,84,43866<br />Modded: False<br />SystemInfo: Mac OS X Version 10.15.5 (Build 19F101) GPU: Intel UHD Graphics 617 macOS Metal driver 0.0.0.0<br />(baseaddr) 0x105c5d000,'The Sims 4' 0x7fff68f2c000,'libsystem_platform.dylib' 0x0,'' 0x7fff68d86000,'libsystem_c.dylib' 0x7fff68d86000,'libsystem_c.dylib' 0x7fff343c6000,'Metal' 0x7fff343c6000,'Metal' 0x7fff343c6000,'Metal' 0x7fff27855000,'AppleIntelKBLGraphicsMTLDriver' 0x7fff27855000,'AppleIntelKBLGraphicsMTLDriver' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4' 0x105c5d000,'The Sims 4'(/baseaddr)</contextdata></report>
Message 12 of 13 (163 Views)

Re: Game Crashes When Trying to Load Save Files After 10/6/2020 update - Mac

@BearGamerGirl

That's great, thanks. Would you be willing to share the lastCrash file and save with QA? Please see this post for instructions - https://answers.ea.com/t5/Technical-Issues-Mac/CURRENT-ISSUE-Freezing-possible-system-lockup-on-Macs... or upload to a file sharing site and PM me the link, I can forward for you.

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Message 13 of 13 (159 Views)
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