Game Crash

[HeyRuthie]

Hi, 

In Sims 4, I have a family that when I try to enter their game the game crashes. Can somebody help me solve this? i did happen to download Discover University today but Idk if this is correlating to the issue. This is the only house that I have this issue with. 

[puzzlezaddict]

@HeyRuthie  Does your computer run Windows or macOS?  I can move your post to one of the Sims 4 sections here.

[HeyRuthie]

I have a MAC computer -Im using a mac laptop. 

[puzzlezaddict]

@HeyRuthie  I've moved your post to the Sims 4 Mac section.  Please post the full specs of your computer, as listed here:

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

[HeyRuthie]

thank You! 

This is a screenshot of my mac info. It also is showing me crash reports within my EA Sims 4 files. 

[Bluebellflora]

@HeyRuthie

Can you please update your version of Mojave to 10.14.6. You can do this through System Preferences.

[HeyRuthie]

I did this and it is still crashing unfortunately  

[HeyRuthie]

Its crashing when I try to do the following: 

* place a new dine out pack lot 

* go to lots for dates (at random, its choosy about which one caused it to crash)

* open up a family lot that I have played with (but its opening up other families) 

* I created a new family and tried to place them on an empty lot and it crashed and that family didnt save 

[Bluebellflora]

@HeyRuthie

If you move your Sims 4 folder to the desktop and launch a new game, create a new household and play them, does it still happen?

[HeyRuthie]

Yes! I did that earlier and it crashed after I tried to create a new family to start with. This is my crash report that I am receiving.