Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? I don't know but I've just updated it.
What expansions, game packs, and stuff packs do you have installed? I have all of them installed.
Steps: How can we find the bug ourselves? Maybe try going offline and then back on?
What happens when the bug occurs? It just says my gallery won't work because I'm offline but I'm not.
What do you expect to see? A working gallery.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Hi. I have been playing the Sims 4 since February and over the past summer, after an update, my gallery will not work. It says I'm offline but I'm not. I've checked my internet and that is fine. What do I do? Someone please help.
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...
Could you also please run the Origin reset tool and see if that helps - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/
I tried the origin reset tool and it did nothing. I have a version. 10.14.3, MacBook Air (13-inch, early 2015) 2.2 GHz Intel Core i7 is the processor. I have 8 GB 1600 MHz DDR3 for my memory. I have Intel HD Graphics 6000 1536 MB. I play the normal version of the game. I am not running an antivirus anymore. I have tried repair game but it hasn't done anything. I used to use CC and Mods but I deleted them ages ago.