Help us improve Answers HQ! Take Survey No, Thanks

[FIXED] Zoom and rotate Trackpad controls not working since June patch

by Bluebellflora
Reply

Original Post

Re: Unable to rotate camera bug

★★★★★ Newbie

this is happening to me too. All i wanna do is build and i freaking cannnnnnnnt lol

Message 30 of 302 (527 Views)

Re: Unable to rotate camera bug

★★★ Newbie

I’m having the exact problem!! It first started with me not being able to rotate the camera, then I restarted the game and I was able to rotate but wasn’t able to zoom in or out, then I restarted again and I wasn’t able to rotate the camera again (but I could zoom in or out). 

Message 31 of 302 (527 Views)

Re: cant zoom in on track pad

★★★★ Novice

I have the same issue! If Either I can zoom or I can twist. Not both. 

Message 32 of 302 (604 Views)

Re: cant zoom in on track pad

★★★★ Novice

I am having a similar issue. I can zoom in and out but cannot swivel/rotate the camera in live or build mode

Message 33 of 302 (604 Views)

Re: cant zoom in on track pad

★★★★ Newbie

Same issue here.

 

I've tried reloading the game a few times, and I was able to zoom in and out but then couldn't rotate left/right. Super frustrating - hope it gets sorted soon. 

Message 34 of 302 (629 Views)

Re: Unable to rotate camera bug

★★★★ Novice

I'm having the same issue. Happened immediately after the patch. 

 

I use the trackpad for zoom (two finger pinch), and for rotate (two finger twist). When I load up the game, I can do one or the other but never both. 

 

  • macOS version: 10.14.4
  • Model: MacBook Pro Mid 2015
  • Processor: 2.2 GHz Intel Core i7
  • Memory: 16 GB 1600 MHz DDR3
  • Graphics: Intel Iris Pro 1536 MB

Unsure if it's related, but I'm also getting alerts in the game that EA content isn't loading because I don't have access on my account. I'm logged in, and everything is downloaded so no idea what's causing it. It's broken a bunch of community lots that have cash registers.

Message 35 of 302 (546 Views)

Re: Sims 4 update messes up basic function

★★★ Newbie
@greybey96 same issue here, the camera won't swivel. playing on a macbook with the sims 4 camera enabled
Message 36 of 302 (504 Views)

Re: cant zoom in on track pad

★★★★ Novice
@rmrebekah Has it been fixed?
Message 37 of 302 (587 Views)

Re: cant zoom in on track pad

★★★★ Novice

Nope! Because I’m having the same issue.

Message 38 of 302 (582 Views)

Re: cant zoom in on track pad

★★★★ Novice
@CoastalViolets So frustrating
Message 39 of 302 (573 Views)
sims-four-characters

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help