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[FIXED] Zoom and rotate Trackpad controls not working since June patch

by Bluebellflora
Reply

Original Post

Re: Unable to rotate camera bug

★★★★ Novice

I use my two fingers to pinch in and out to zoom the camera in and out

I use my two fingers to use a rotating motion (like in a circle) to rotate the camera on the mouse pad 

 

I have not change any trackpad settings. It was working last night, and as soon as Sims4 updated it stopped working. I don't have any mods, I looked at the troubleshooting for MAC from which none of it was helpful. I tried to repair the game on origin and didn't work. Restarted my computer, didn't work. It all stemmed from this update. 

Message 10 of 302 (1,267 Views)

Rotation on Mac TS4

[ Edited ]
★★★★ Novice

I just installed the Sims 4 patch update and I was wondering if anyone on Apple computer used to be able to use the touchpad to rotate the screen but isn't able to anymore. I now have to use the keyboard which makes it hard to build and not be able to rotate the screen and select an object at the same time. If anyone knows how or why this is happening, please let me know.

Message 11 of 302 (1,177 Views)

Re: Unable to rotate camera bug

@itsericayo

Thanks. Can you use two finger swipe to zoom in and out, as if you are scrolling up and down a page? I cannot pinch in and out to zoom (like on an iPad right?) but can rotate by using two fingers in a circular motion.

Please could you provide the Mac details I asked for in my previous post? If this is hardware or macOS related EA will need to know more details to narrow down the possible cause Standard smile


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 12 of 302 (964 Views)

Re: Unable to rotate camera bug

[ Edited ]
★★★★ Novice

I can either do one or the other. 

If I start out zooming in with the trackpad(mousepad) I will not be able to rotate with the trackpad, and vice versa. The keyboard work fine when needing to zoom in and out and moving around, its the trackpad (mousepad) that isn't working when trying to do these actions of zooming in and out AND rotating. 

 

I'm sorry I didn't see what other previous information was needed. Did I miss anymore?

Version 10.14.5

MacBook Pro (15-inch, 2018)

Processor: 2.2 GHz Intel Core i7

Memory: 16 GB 2400 MHz DDR4

Graphics: Radeon Pro 555X 4 GB

Intel UHD Graphics 630 1536 MB

 

Message 13 of 302 (951 Views)

Re: Unable to rotate camera bug

[ Edited ]
★★★★ Novice

The gesture I’m trying to use is putting two fingers on the trackpad and turning them in a circle to rotate the camera. Since the update today the gesture doesn’t rotate the camera, but the arrows on the keyboard still work. I can also zoom in and out using the trackpad. I have not made any changes to system preferences. The issue started immediately after the update. 

Edit: after reading other replies I tried to rotate before zooming and was able to rotate the camera using the trackpad, but was not able to zoom afterwards 

 

Version 10.12.4

MacBook Pro (15-Inch, 2016)

Processor  2.6 GHz Intel Core i7 

Memory 16 GB 

Graphics Radeon Pro 450 2048 MB 

                Intel HD Graphics 530 1536

No mods currently 

 

Message 14 of 302 (949 Views)

Re: Unable to rotate camera bug

@itsericayo 

 

Thanks for the detailed explanation. Instructions on information to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

 

@leebell37

 

These are the controls we're talking about?

 

Screenshot 2019-06-18 at 22.48.53.png

 

Screenshot 2019-06-18 at 22.48.40.png 



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 15 of 302 (915 Views)

Re: Unable to rotate camera bug

[ Edited ]
★★★★ Novice

@BluebellfloraYes those are the gestures, If I start out with one of those gestures. One will work, but not the other. 

Message 16 of 302 (912 Views)

Re: Unable to rotate camera bug

★★★★ Novice
Message 17 of 302 (903 Views)

Re: Unable to rotate camera bug

@dreyxo16 

 

Moved your post to this thread. Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

 

@itsericayo 

 

Thanks for confirming. Please provide the information asked for Standard smile



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 18 of 302 (900 Views)

Re: Unable to rotate camera bug

[ Edited ]
★★★★ Novice

@Bluebellflora
Chipset Model: Intel UHD Graphics 630
Type: GPU
Bus: Built-In
VRAM (Dynamic, Max): 1536 MB
Vendor: Intel
Device ID: 0x3e9b
Revision ID: 0x0000
Automatic Graphics Switching: Supported
gMux Version: 5.0.0
Metal: Supported, feature set macOS GPUFamily2 v1

Chipset Model: Radeon Pro 555X
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 4 GB
Vendor: AMD (0x1002)
Device ID: 0x67ef
Revision ID: 0x00e3
ROM Revision: 113-C980AL-075
VBIOS Version: 113-C97501P-005
EFI Driver Version: 01.01.075
Automatic Graphics Switching: Supported
gMux Version: 5.0.0
Metal: Supported, feature set macOS GPUFamily2 v1
Displays:
Color LCD:
Display Type: Built-In Retina LCD
Resolution: 2880 x 1800 Retina
Framebuffer Depth: 24-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Automatically Adjust Brightness: No

 

Thats all the information in the graphics/display I don't have the NVIDIA or AMD 

Message 19 of 302 (889 Views)
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