@crazybirdfluff This is what they said in response to my email:
“Thank you for contacting EA help. My name is Haider I would assist you with your The Sims 4 issue today.
It seems like an apparent bug in the game which is causing the non-accreditation of game performance. I know this can be upsetting for you. I really appreciate your feedback towards the game. I will make sure to forward the same to our concern department.
It is sad that we at customer experience, can only help with issues in the game itself, we cannot make changes or correct game bugs. You can however report this at the official forums, so that the moderators and Game experts can take a note of it and investigate this further.
Further, please post your query on the official forums at:
https://help.ea.com/en/help/faq/what-do-i-do-if-i-have-a-complaint/Believe me, the moderator team is however collecting data from the community and are examining solutions if they determine enough customers have the problem and the problem is technically addressable with a patch, or if a work around is possible.
We at EA customer service make every attempt to resolve each issue, but sometimes a resolution is simply not possible due to problems beyond our control. For your inconvenience, please accept my personal apology that this problem has negatively affected you.
Anticipating that Studio will look into the pertaining issue and try to put a fix to it in the game thus furnishing better gameplay experience for you.”
