Help us improve Answers HQ! Take Survey No, Thanks

Re: Unable to rotate camera bug

by simtastic_mads
Reply

Original Post

Re: Unable to rotate camera bug

@itsericayo

Yes you do, the Radeon Pro 555X is AMD Standard smile

Could you please post the first information asked for when you click on About This Mac? This includes model, macOS version and processor, thanks.


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 20 of 302 (712 Views)

Re: Unable to rotate camera bug

★★★★ Novice

Sure!

Version 10.14.5

MacBook Air 11'in

Processor 1.4 GHz Intel Core i5

Memory 4 GB 1600 MHz DDR3

Graphics: Intel HD Graphics 5000 1536 MB

I have an antivirus and yes it is running and I have CC

 

Message 21 of 302 (703 Views)

Re: Unable to rotate camera bug

★★★★ Novice
@Bluebellflora I posted that already on comment #12

but Ill repost it
Version 10.14.5
MacBook Pro (15-inch, 2018)
Processor: 2.2 GHz Intel Core i7
Memory: 16 GB 2400 MHz DDR4
Graphics: Radeon Pro 555X 4 GB
Intel UHD Graphics 630 1536 MB
Message 22 of 302 (748 Views)

Re: Unable to rotate camera bug

★★★★ Novice

Here is my Config.log

Attachment
Download this attachment
Message 23 of 302 (748 Views)

cant zoom in on track pad

★★★★ Novice

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 6Q2SEYZH72L77QM8AST4
What expansions, game packs, and stuff packs do you have installed? seasons, city living, cats and dogs, my first pet stuff, fitness stuff, outdoor retreat
Steps: How can we find the bug ourselves? on a mac trackpad.
What happens when the bug occurs? on a mac trackpad, i can't zoom in but i can twist around the camera and when i close the game and open it will switch so i can twist the camera but i cant zoom in.
What do you expect to see? me being able to zoom in and twist the camera around when i use my track pad
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. the latest update on 18/6/19 ‌

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 6Q2SEYZH72L77QM8AST4
What expansions, game packs, and stuff packs do you have installed? seasons, city living, cats and dogs, my first pet stuff, fitness stuff, outdoor retreat
Steps: How can we find the bug ourselves? on a mac trackpad.
What happens when the bug occurs? on a mac trackpad, i can't zoom in but i can twist around the camera and when i close the game and open it will switch so i can twist the camera but i cant zoom in.
What do you expect to see? me being able to zoom in and twist the camera around when i use my track pad
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. the latest update on 18/6/19

Message 24 of 302 (831 Views)

Re: Unable to rotate camera bug

★★★★ Novice

I'm having the same issue since the update ! (I'm sorry it's the first I post on the forum so I don't know if it's the right place to post this)

 

Here are my infos :

- I usally pinch to zoom

- I didn't changed any default Trackpad settings in System Preferences

- My mac info:

  • macOS Mojave version 10.14.5
  • Model : MacBook Pro (13-inch, Late 2016, Two Thunderbolt 3 ports)
  • Processor : 2 GHz Intel Core i5
  • Memory : 8 Go 1867 MHz LPDDR3
  • Graphics : Intel Iris Graphics 540 1536 Mo

Hope Ea will change that soon ! Thank you Standard smile

Message 25 of 302 (710 Views)

Re: cant zoom in on track pad

★★★★ Novice

I have this problem too and its really irritating me! if you find out how to fix it please tell me!!

 

Message 26 of 302 (811 Views)

Re: Sims 4 update messes up basic function

★★ Novice

Unfortunately I don't even know what Mods are. I just play the game casually for fun, but with these issues the game isn't even fun to me anymore

Message 27 of 302 (697 Views)

Re: Sims 4 update messes up basic function

★★ Novice

@jpkarlsen I checked the camera and it was on Sims Camera 4, I am playing on a Mac though. It wont let me swivel and zoom in or out

Message 28 of 302 (695 Views)

Re: cant zoom in on track pad

★★★★ Novice
@isabellatella I’m having the same issue
Message 29 of 302 (795 Views)
sims-all-characters

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more

ts4-promo

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ts4-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help