Expansions missing since new update [ Edited ]

[AriaMad2]

I've just downloaded the July 18 patch on my MacBook Air, but upon first launch it's saying I don't have Island Living and Strangerville downloaded and it won't let me use any content from said packs. The game recognises I have bought the packs, but it says "Download to Use" and if I go into the pack on the home screen, it says "You already own this pack". I've tried a few things which I've listed below, but nothing has worked.

I've attempted to

• Exit the game and go back in
• Shut down the computer and go back in
• Update the game to the August 8 Patch

UPDATE: After installing the August 8 Patch, I went into Origin and it gave me the option to install the packs. My problem is solved, but I want to leave this discussion up so others can get help if this happens to them.

[Bluebellflora]

@AriaMad2

Which version of macOS are you running?

[AriaMad2]

@Bluebellflora Sorry for the late response! I'm running macOS 10.14.1 (Mojave)

[Bluebellflora]

@AriaMad2 

Thanks. Please run the Origin reset tool then try again.