January 2022
I am having trouble with two of my expansion packs recently bought. They show up in my library but when I open the the game to play they are not there and the items or not available. I have tried to contact EA help and they tell me to use the live chat or call options on the help but I don’t see anything but the email option. I have tried uninstalling sims and origin. Nothing has worked. I use a Mac.
January 2022
I am having trouble with two of my expansion packs recently bought. They show up in my library but when I open the the game to play they are not there and the items or not available. I have tried to contact EA help and they tell me to use the live chat or call options on the help but I don’t see anything but the email option. I have tried uninstalling sims and origin. Nothing has worked. I use a Mac.
January 2022
Heya @alykramer
Are you using the Legacy Edition by chance? If so, only specific content will work with that particular build.
January 2022
December 2022
me too, except I'm on pc.
December 2022