Expansion packs not showing up in game play

by alykramer
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Original Post

Expansion packs not showing up in game play

★★★ Newbie

I am having trouble with two of my expansion packs recently bought. They show up in my library but when I open the the game to play they are not there and the items or not available. I have tried to contact EA help and they tell me to use the live chat or call options on the help but I don’t see anything but the email option. I have tried uninstalling sims and origin. Nothing has worked. I use a Mac.

Message 1 of 6 (644 Views)

Expansion packs not showing up in game play

★★★ Newbie

I am having trouble with two of my expansion packs recently bought. They show up in my library but when I open the the game to play they are not there and the items or not available. I have tried to contact EA help and they tell me to use the live chat or call options on the help but I don’t see anything but the email option. I have tried uninstalling sims and origin. Nothing has worked. I use a Mac.

Message 2 of 6 (634 Views)

Re: Expansion packs not showing up in game play

Community Manager

Heya @alykramer 

 

Are you using the Legacy Edition by chance? If so, only specific content will work with that particular build. 

EACade
Message 3 of 6 (612 Views)

Re: Expansion packs not showing up in game play

@alykramer

Are you running the Legacy Edition? https://answers.ea.com/t5/Technical-Issues-Mac/The-Sims-4-Mac-Legacy-Edition-thread/m-p/8420037#M226...

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 4 of 6 (563 Views)

Re: Expansion packs not showing up in game play

★★★★★ Novice

me too, except I'm on pc.

 

Message 5 of 6 (371 Views)

Re: Expansion packs not showing up in game play

@sppnz

PC forum - https://answers.ea.com/t5/Technical-Issues-PC/bd-p/The-Sims-4

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 6 of 6 (352 Views)