Error games lunch

[MariucaSM]

Hi! I'm trying to start The Sims 4 but it doesn't start.

The message is

 '' unable to start '

The Sims 4 is already running

{Ed35e0ea: 29f00e76: 00000000: 18a1dd51} 

I' have a MacBookAir 

Please HELP ME!

[Bluebellflora · Accepted solution]

@MariucaSM

Please move the Sims 4 folder from Documents > Electronic Arts to the desktop then see if you can launch a brand new clean game.

[Bluebellflora · Accepted solution]

@MariucaSM

Please move the Sims 4 folder from Documents > Electronic Arts to the desktop then see if you can launch a brand new clean game.

[MariucaSM]

Thank you so much! It started.

[Bluebellflora]

@MariucaSM

Great! Your saves and other user content is in the folder you moved. Just move the files back into the newly created Sims 4 folder, into the relevant folders if applicable