Error- Unable to start due to missing game data.

by lhbroderick
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Original Post

Re: Error- Unable to start due to missing game data.

★★★ Newbie

The legacy is installed. Now this comes up: Initialization error at start up [135dec40:90f69cf:00000075:495f32a0]

Message 11 of 103 (11,696 Views)

Re: Error- Unable to start due to missing game data.

★★★ Newbie
@EA_Mai I tried but nothing is working..
Message 12 of 103 (11,678 Views)

Re: Error- Unable to start due to missing game data.

[ Edited ]
★★★ Newbie

Is it ok that there are 2 folders in the Electronic arts folder:

The Sims 4

The Sims 4 Legacy Edition

The repair seems to go through the "legacy" folder, the modified timestamps are current. Some of the timestamps in the "sims 4" folder are modified as well.  

 

Config file info is exactly the same in both folders:

=== Application info ===
Name: Sims4
Version: 1.56.55.1220
Build: Release
=== Rating info ===
GPU: 1 GPU Memory: 1 CPU: 4 RAM: 4 CPU Speed: 3060 Threading: 3
Adjusted CPU: 4080 RAM: 12288 Adjusted RAM: 11776 Cores: 2
=== Machine info ===
OS version: Mac OS X Version 10.13.6 (Build 17G8037)
OS prod type:
OS major ver: 10
OS minor ver: 13
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: iMac11,2
Brand: Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz
Family: 4
Model: 7
Cores: 2
HT: 1
x64: 1
Memory: 12288MB
Free memory: 1030MB
VA space: 4095MB

User: DELETED_HERE
Computer: DELETED_HERE
=== Graphics device info ===
Number: 0
Name (driver): ATI Radeon HD 4670
Name (database): ATI Mobility Radeon HD 4670 [Found: 1, Supported: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 9488, Board: 000000b6, Chipset: 0000
Driver: ATI Radeon HD 4670 OpenGL Engine, Version: 0.10.4.14
Driver version: 14
Monitor: 00000000
Texture memory: 245MB
Vertex program: 3.30
Pixel program: 3.30
Hardware TnL: 0
Opt. features: +sab +a8l8 -rgba16f +r32f -bc4 -bc5 -rawz -intz

 

There are 2 exception files, seem identical in both folders "legacy" and "sims 4":

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>d4d2be0c96accbfe5d316934</sessionid><type>desync</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2019-07-19 11:23:28</createtime><buildsignature>Local.Unknown.Unknown.1.53.115.1220-1.200.000.400.Release</buildsignature><categoryid>transition_sequence.py:4688</categoryid><desyncid>d4d2be0c96accbfe5d316934</desyncid><systemconfig/><screenshot/><desyncdata>Exception in Sim Timeline: Exception running Element (IndexError: list index out of range)&#13;&#10;Traceback (most recent call last):&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 212, in simulate&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\elements.py", line 376, in _run&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\transition_sequence.py", line 5165, in _execute_next_transition&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\transition_sequence.py", line 4912, in _get_next_transition_info&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\transition_sequence.py", line 4688, in _handle_vehicle_transition_info&#13;&#10;IndexError: list index out of range&#13;&#10;rtim=0</desyncdata></report>
</root>

 

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>f406bde904b5b7245cee8e03</sessionid><type>desync</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2019-05-30 21:07:18</createtime><buildsignature>Local.Unknown.Unknown.1.51.77.1220-1.200.000.389.Release</buildsignature><categoryid>asm.py:995</categoryid><desyncid>f406bde904b5b7245cee8e03</desyncid><systemconfig/><screenshot/><desyncdata>Exception in Sim Timeline: Exception running Element (RuntimeError: ASM :: Book_Read_ToChild (HANDLE :: 121820)&gt;: Attempt to traverse between two states (ReadToChild -&gt; waitForChild) where no valid path exists! Actors {'x': (&lt;weakref at 0x16cc4d788; to 'object_sim' at 0x139ffa950&gt;, None, &lt;AnimationParticipant.ACTOR = 101&gtWink, 'book': (&lt;weakref at 0x161064628; to 'book_Fun_Toddler_Picture_Book' at 0x13a7a45d0&gt;, None, &lt;AnimationParticipant.CARRY_TARGET = 104&gtWink} (debug context: Interaction &lt;class 'sims4.tuning.instances.Book_Read_To_Children_Waiting'&gt; on book_Fun_Toddler_Picture_Book:0x01b809711d2b0cd6; id:52771, simStandard smile)&#13;&#10;Traceback (most recent call last):&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 212, in simulate&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\elements.py", line 376, in _run&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\animation\animation_element.py", line 612, in do_begin&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\animation\asm.py", line 995, in request&#13;&#10;RuntimeError: ASM :: Book_Read_ToChild (HANDLE :: 121820)&gt;: Attempt to traverse between two states (ReadToChild -&gt; waitForChild) where no valid path exists! Actors {'x': (&lt;weakref at 0x16cc4d788; to 'object_sim' at 0x139ffa950&gt;, None, &lt;AnimationParticipant.ACTOR = 101&gtWink, 'book': (&lt;weakref at 0x161064628; to 'book_Fun_Toddler_Picture_Book' at 0x13a7a45d0&gt;, None, &lt;AnimationParticipant.CARRY_TARGET = 104&gtWink} (debug context: Interaction &lt;class 'sims4.tuning.instances.Book_Read_To_Children_Waiting'&gt; on book_Fun_Toddler_Picture_Book:0x01b809711d2b0cd6; id:52771, simStandard smile&#13;&#10;rtim=0</desyncdata></report>
</root>

 

 

Message 13 of 103 (11,626 Views)

Re: Error- Unable to start due to missing game data.

★★★ Novice

I got exactly the same problem and I am so sick of always reparing this game

Message 14 of 103 (11,610 Views)

Re: Error- Unable to start due to missing game data.

★★★ Novice

yea I have the same problem, I even uninstaled The Sims 4 and even Origin, then I installled it all again including The Sims 4 Legacy Edition, and are time I trie to open the game I got this pop up saying "Initialization error at start up" -.-

I don't know what else to do, I'm so tiried hat every time there's un update I have yet another problem to play my game, I just wanted to update it so I cold buy new expencion pack on Friday, now I can't even play Sims 4 at all, sometimes I just think on giving up on this game tbh

Message 15 of 103 (11,568 Views)

Re: Error- Unable to start due to missing game data.

★★★★ Apprentice
@karaetify Unfortunately you can't get the latest pack since you (seem to) have to play using the Legacy Edition. Every DLC pack that was released up until September can still be downloaded and used but everything new requires you to get a better computer.
Message 16 of 103 (11,545 Views)

Re: Error- Unable to start due to missing game data.

★★★ Novice

o.. i didn't realise that it's such a shame Frown well, too bad now I can't even play with the pack that I already have.. ;/

Message 17 of 103 (11,458 Views)

Re: Error- Unable to start due to missing game data.

★★ Guide
@karaetify If you're willing to do some experiments:

* What happens if you move the "Electronic Arts" folder to the Desktop, then start The Sims?
* What happens if you move the "The Sims 4" folder to the Desktop, then restart The Sims?
* What happens if you leave "The Sims 4" in place and move "The Sims 4 Legacy Edition" to the desktop?

And can you confirm that you're on a 21.5" 2010 iMac?
Message 18 of 103 (11,361 Views)

Re: Error- Unable to start due to missing game data.

★★ Guide
@karaetify I just noticed another user seems to have had some success with very aggressively removing Origin's stored data and preferences too. Can you try what's outlined here and let us know if it helps?

https://answers.ea.com/t5/Technical-Issues-Mac/Error-135dec40-90f690cf-00000075-495f32a0-HELP/m-p/71...
Message 19 of 103 (11,353 Views)

Re: Error- Unable to start due to missing game data.

★★ Novice
@EA_Mai jeah its show the legacy edition
Message 20 of 103 (11,312 Views)