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Error- Unable to start due to missing game data.

by lhbroderick
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Error- Unable to start due to missing game data.

★★★★ Novice

Hello

 

I have downloaded the legacy edition and deleted it and re-downloaded it multiple times but no matter what I do, I keep getting the same error message. Can you please assist?  The error message is below:

 

Unable to start:

Unable to start due to missing game data. Please download The Sims 4 Legacy Edition from Origin.

[5de4b8a3:29f00e76:00000000:00000000]

 

thanks!

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Accepted Solution
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Re: Sims 4 does not launch in macOS Sierra

★★★★ Apprentice
@jorienxh Your Mac doesn't support Metal2, although your software does. Your graphics driver doesn't and that's why you need the Legacy Edition.
I think everybody gets this download, if they need it or not.

@SJDower @bassbunny5 @toby54321 @lhbroderick Your Macs are 2012 or newer, try to upgrade your MacOS to Mojave or Catalina. I've seen that solves it quite a few times.

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Re: Error- Unable to start due to missing game data.

★★ Guide
@lhbroderick What version of macOS are you on? If you move the Electronic Arts folder out of the Documents Directory (say, to the Desktop), does the game start working?
Message 2 of 93 (42,005 Views)
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Re: Error- Unable to start due to missing game data.

[ Edited ]
★★★★★ Novice

@dzm06 I have the same problem and that did not work. 

Message 3 of 93 (41,919 Views)
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Re: Error- Unable to start due to missing game data.

★★★ Newbie
@lhbroderick Também estou tentando corrigir e nada. Frown
Message 4 of 93 (41,809 Views)
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Re: Error- Unable to start due to missing game data.

[ Edited ]
★★ Novice

I have also the same Problem... Frown

Which version of Origin do you guys have? I had earlier a problem and i must have install a old version, maybe its this the Problem now?

Message 5 of 93 (41,766 Views)
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Re: Error- Unable to start due to missing game data.

★★ Novice
@lhbroderick you have to download Die Sims™ 4 Legacy Edition
Message 6 of 93 (41,761 Views)
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Re: Error- Unable to start due to missing game data.

[ Edited ]
★★ Novice

@LanaJohnson
@lhbrodericksays, he had the legacy version...

Message 7 of 93 (41,753 Views)
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Re: Error- Unable to start due to missing game data.

EA Desktop Team

Hi everyone!

 

When you open The Sims 4 game details page, then select the Extra content tab and scroll down, does Legacy Edition show as installed for you?:

 

legacy-sims-3.png

 

-Mai

Message 8 of 93 (41,694 Views)
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Re: Error- Unable to start due to missing game data.

[ Edited ]
★★★ Newbie

@EA_Mai I downloaded the legacy thing but there’s a pop up saying: Initialization error at start up

Message 9 of 93 (41,634 Views)
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Re: Error- Unable to start due to missing game data.

[ Edited ]
EA Desktop Team

@liaaa97 Does your error message also ask you to download Legacy Edition? Is it exactly the same error message?:

Unable to start:
Unable to start due to missing game data. Please download The Sims 4 Legacy Edition from Origin.
[5de4b8a3:29f00e76:00000000:00000000]

I'm asking because there's another issue for which the error message is similar but not exactly the same (lots of numbers as well!): https://answers.ea.com/t5/Technical-Issues-Mac/Re-Sims-4-Initialization-error-at-startup/m-p/8416281...

 

 

Edited: Ah, I see - sounds like the other one, could you please take a look at that thread and try some of the suggestions in there?

Message 10 of 93 (41,621 Views)
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