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Re: Error [85262c58:29f00e76:000000000:00000000]

by Bluebellflora
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Error [85262c58:29f00e76:000000000:00000000]

★★★ Novice

Hello, 

it 

So I've tried running the sims 4 on my Mac and every time it says that it cannot start because the required game data is missing or damaged and that I have to try reinstalling the game which I have done. 

 

Can someone help me???

Message 1 of 14 (379 Views)

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Re: Error [85262c58:29f00e76:000000000:00000000]

@velvetmin_

Drag the game to the trash from your Applications folder then run the Origin reset tool again. Load up Origin and see what options you get for the game.


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 13 of 14 (231 Views)

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Re: Error [85262c58:29f00e76:000000000:00000000]

@velvetmin_

Have you repaired your game by right clicking on it in your Origin games library and selecting Repair Game?


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 2 of 14 (318 Views)
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Re: Error [85262c58:29f00e76:000000000:00000000]

★★★ Novice
@Bluebellflora Hello,

Yes i did it many times but it still says the same
Message 3 of 14 (286 Views)
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Re: Error [85262c58:29f00e76:000000000:00000000]

@velvetmin_ 

 

Thanks Standard smile Let's check your Mac setup, please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 4 of 14 (268 Views)
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Re: Error [85262c58:29f00e76:000000000:00000000]

★★★ Novice

Hello,

 

Here's the informations about my mac

Message 5 of 14 (250 Views)
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Re: Error [85262c58:29f00e76:000000000:00000000]

@velvetmin_

Thanks. It should be running it fine. Do you have a screenshot of the error message too? Could you run the Origin reset tool - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 6 of 14 (227 Views)
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Re: Error [85262c58:29f00e76:000000000:00000000]

★★★ Novice

Hello,

 

This is the error message I have every time I tried to run The Sims 4. The origin reset tool did nothing but they asked me to do an update but it did not change something. 

Message 7 of 14 (203 Views)
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Re: Error [85262c58:29f00e76:000000000:00000000]

@velvetmin_

Could you completely uninstall the game and then re-download and install it? Right click on it in your Origin games library and choose uninstall.


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 8 of 14 (186 Views)
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Re: Error [85262c58:29f00e76:000000000:00000000]

★★★ Novice

When I try to unstalling it nothing happens.

Message 9 of 14 (180 Views)
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Re: Error [85262c58:29f00e76:000000000:00000000]

@velvetmin_

What do you mean? Is there the option to uninstall? IS the game still showing in your Applications folder?


Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 10 of 14 (172 Views)
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