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Re: Error [85262c58:29f00e76:000000000:00000000]

by Bluebellflora
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Error [85262c58:29f00e76:000000000:00000000]

★★★ Novice

Hello, 

it 

So I've tried running the sims 4 on my Mac and every time it says that it cannot start because the required game data is missing or damaged and that I have to try reinstalling the game which I have done. 

 

Can someone help me???

Message 1 of 14 (424 Views)

Accepted Solution
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Re: Error [85262c58:29f00e76:000000000:00000000]

@velvetmin_

Drag the game to the trash from your Applications folder then run the Origin reset tool again. Load up Origin and see what options you get for the game.

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Message 13 of 14 (284 Views)

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Re: Error [85262c58:29f00e76:000000000:00000000]

@velvetmin_

Have you repaired your game by right clicking on it in your Origin games library and selecting Repair Game?
Message 2 of 14 (363 Views)
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Re: Error [85262c58:29f00e76:000000000:00000000]

★★★ Novice
@Bluebellflora Hello,

Yes i did it many times but it still says the same
Message 3 of 14 (331 Views)
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Re: Error [85262c58:29f00e76:000000000:00000000]

@velvetmin_ 

 

Thanks Standard smile Let's check your Mac setup, please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

Message 4 of 14 (313 Views)
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Re: Error [85262c58:29f00e76:000000000:00000000]

★★★ Novice

Hello,

 

Here's the informations about my mac

Message 5 of 14 (295 Views)
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Re: Error [85262c58:29f00e76:000000000:00000000]

@velvetmin_

Thanks. It should be running it fine. Do you have a screenshot of the error message too? Could you run the Origin reset tool - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/
Message 6 of 14 (272 Views)
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Re: Error [85262c58:29f00e76:000000000:00000000]

★★★ Novice

Hello,

 

This is the error message I have every time I tried to run The Sims 4. The origin reset tool did nothing but they asked me to do an update but it did not change something. 

Message 7 of 14 (248 Views)
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Re: Error [85262c58:29f00e76:000000000:00000000]

@velvetmin_

Could you completely uninstall the game and then re-download and install it? Right click on it in your Origin games library and choose uninstall.
Message 8 of 14 (231 Views)
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Re: Error [85262c58:29f00e76:000000000:00000000]

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When I try to unstalling it nothing happens.

Message 9 of 14 (225 Views)
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Re: Error [85262c58:29f00e76:000000000:00000000]

@velvetmin_

What do you mean? Is there the option to uninstall? IS the game still showing in your Applications folder?
Message 10 of 14 (217 Views)
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