Error [135dec40:90f690cf:00000075:495f32a0]
by synnedavidsenOriginal Post
Hi!
I have had a long round of issues. First of all, my Origin did not work, and it would neither open or close. Therefore, I had to shut down my mac to be able to reinstall it, and now it works. But - after I reinstalled it and updated my sims 4 game, the game will not open. I have tried pretty much everything:
- Repair the game in Origin (including all of my packs)
- Empty my CC/mods folder, so there is no CC in the way
- Reinstalling Origin, logging in and out, turned my mac on and off, restarted the mac
- Tried the Origin reset tool
- Moved my Sims 4 folder to my desktop
- Tried everything this link says: https://answers.ea.com/t5/The-Sims-Mac/Error-135dec40-90f690cf-00000075-495f32a0-HELP/td-p/7041608
Is anyone able to help me? I really do not want to lose all of my gameplay..
// The pictures show the error message and the information about my mac.
Please run the Origin reset tool then try again.
- The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
I forgot to mention it, but I have already tried it 
Ok. Could you move the whole Sims 4 folder to the desktop and then launch your game and see if a new, clean game works and saves properly? Your current saves will be safe in the folder you moved.
- The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
Hmm. You haven't made any changes to the core game files?
Set up a new user account on your Mac and play a new game in that account to test whether it still happens.
- The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
I am currently travelling, so I have a really bad wifi connection. It is therefore taking me a long time to download the game on a new account, but it is progressing
You shouldn’t have to download the game again if you created an Administrator account, all the Applications should be accessible.
- The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
