EXPANSION PACK RANDOMLY DISAPPEARING???

[supergal99]

I downloaded City Living about a month ago and i went to play it today and its not there? i went to see if it uninstalled and its like i never bought it? but my order history shows I did buy it. Is origin playing up? I'm on a mac also. HELP PLS!

[EA_Kristi · Accepted solution]

Hello @supergal99,

I do believe this is an issue with your account. Please contact an Advisor via live chat or phone call and they can check what is going on: 

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game - in this case Sims 4 or Origin
3. Select your platform  
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.

Let us know if you run into any issues with this.

- Kristi

[EA_Kristi · Accepted solution]

Hello @supergal99,

I do believe this is an issue with your account. Please contact an Advisor via live chat or phone call and they can check what is going on: 

1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game - in this case Sims 4 or Origin
3. Select your platform  
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.

Let us know if you run into any issues with this.

- Kristi