Help us improve Answers HQ! Take Survey No, Thanks

EA Play is not available for Mac - How to buy The Sims 4

by Bluebellflora
Reply

Original Post

Highlighted

EA Play is not available for Mac - How to buy The Sims 4

[ Edited ]

Unfortunately EA does not make buying the Sims 4 very easy for Mac users due to Origin trying to persuade you to subscribe to EA Play which is Windows only. Mac users cannot download the trial version of the game either. 

 

Do not subscribe to EA Play or EA Play Pro

 

Go to the Origin website or open the Origin app, navigate to the game and click Get The Game:

 

EA Play Get The Game.png

 

Ignore all the adverts to subscribe to EA Play, it will not work on your Mac. You need to buy the game outright:

 

EA Play.png

 

Choose which version of the game you would like to buy and follow the instructions. If you see any other prompts to subscribe to EA Play ignore them. 

 

If you have subscribed to EA Play you can cancel your subscription by logging into your EA account here - https://myaccount.ea.com/cp-ui/aboutme/index then click on the EA Play tab and follow the instructions to unsubscribe. You can also access the account page by hovering over your user profile in Origin and clicking EA Account & Billing.

 

If you have inadvertently 'upgraded' your previously purchased game in Origin to work withEA Play you need to revert it back. Right click on the game in your Origin games library and select Uninstall then choose Revert game edition:

 

Screen Shot 2020-03-20 at 1.59.59 PM.png


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to, I won't reply
Message 20 of 124 (3,572 Views)
Highlighted

Installation problem with The sims 4

★★★ Newbie

Hi, 

 

I have a problem with installation. When I am in My game library, I can see the game (the sims 4), but there is no button "INSTALL".

 

I have Macbook Air 2015. 

 

What shall I do? Frown please

Message 1 of 124 (3,790 Views)
Highlighted

Re: Installation problem with The sims 4

@TerezkaM04

What is showing instead? Could you please post a screenshot?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to, I won't reply
Message 2 of 124 (3,784 Views)
Highlighted

Re: Installation problem with The sims 4

★★★ Newbie

I downloaded the legacy edition and there is suddenly an orange window, but empty, and no clicks when clicked. 

 

Message 3 of 124 (3,779 Views)
Highlighted

Re: Installation problem with The sims 4

★★★ Newbie

before I downloaded the legacy edition it looked like this

Message 4 of 124 (3,775 Views)
Highlighted

Re: Installation problem with The sims 4

@TerezkaM04

You do not need the Legacy Edition as your Mac is a 2015 model. It is NOT a general fix but for those who have 2011 or earlier model Macs that do not support Metal.

Your problem is that you have Origin Access which is not available for Mac. You need to buy the game outright through Origin.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to, I won't reply
Message 5 of 124 (3,766 Views)
Highlighted

Re: Installation problem with The sims 4

★★★ Newbie

But it says I can "chek it in library". 

So I need to delete this and buy it one more time? 

 

 

Message 6 of 124 (3,761 Views)
Highlighted

Re: Installation problem with The sims 4

★★★ Newbie

Maybe its problem in Bacis Origin access?? 

Message 7 of 124 (3,756 Views)
Highlighted

Re: Installation problem with The sims 4

@TerezkaM04

No version of Origin Access is available for Mac users.

Have you actually purchased the base game of the Sims 4? Or an Origin Access membership only?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to, I won't reply
Message 8 of 124 (3,736 Views)
Highlighted

Re: Installation problem with The sims 4

★★★ Newbie

downloaded origin and buy the game 

 

Then come an email: 

 

 

Message 9 of 124 (3,726 Views)
Twitter Stream