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Sims 4 not opening on my Mac

by demiatherton
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Original Post

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Re: Compatibility issue with MacBooks

@emstar8

Moved your post to this thread. You nee to buy the game outright for Mac as Origin Access and the trial version are not available for Mac users. Please see the opening post for instructions.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 91 of 124 (358 Views)
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No play/download button and game is greyed out (Sims 4)

★★★ Newbie

Hi, i've got a problem with the Origin for Mac. The game Sims 4 I bought is there in the game library, but they are greyed out, and when the game is clicked there is no play/download button, instead only the game details. I saw there are many people experiencing the same thing, so i've tried the suggested solution there but still not working.

 

I've tried:

1.Restarting the origin app

2.Redownloading the origin app

3.Clear cache origin app

4.Deleting sims 4 from game library and re adding it to the library

 

Note: I've made sure my computer fulfilled all the system requirement of the game.

Attachment shows the display of  my "game library" in origin app

 

Please kindly help, would mean a lot!

Message 92 of 124 (394 Views)
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Re: No play/download button and game is greyed out (Sims 4)

@aykarx

I've moved your post to this thread, please see the opening post on page 1. You need to buy the game and not subscribe to Origin Access.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Please do not PM me unless I ask you to, I won't reply
Message 93 of 124 (340 Views)
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Bought game but won't let me play

★★★ Newbie

When I go to my game library and click on the sims 4 it tells me that I need to buy the game for mac even though I have already paid for it, and when I click on that link it tells me to view the game in my library because I have already bought it and my mac works with this version, and then it just continues that round and round in circles. 

Message 94 of 124 (355 Views)
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Re: Bought game but won't let me play

@PaulineRhoda

Please read the opening post in this thread I have moved your post to for instructions on buying the game.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to, I won't reply
Message 95 of 124 (308 Views)
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Sims 4 not opening on my Mac

★★★ Newbie

I downloaded sims 4 on my MacBook Air, I paid for the game itself and a game pack however it won’t open through origin, I’ve read some posts about something to do with origin access? How can I change it to suit my Mac so I can start playing? 

Message 96 of 124 (317 Views)
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Re: Sims 4 not opening on my Mac

@demiatherton

Please see the opening post on page 1 of this thread I have moved your post to explaining to how to successfully buy the game.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Please do not PM me unless I ask you to, I won't reply
Message 97 of 124 (276 Views)
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Sims 4 From origin Acces to Mac

★★★ Newbie

I just recently purchased origin access on my pc to play sims 4, i have been playing it for a couple of days.

 

However, I just purchased a mac and i now want to play on that, i now know that origin access doesn't work on mac, and then i have to buy it to play it on mac.

 

But when i go into my origin and it says 'buy to play on mac" i click on that and it wont let me buy it, do i have to cancel my subscription then buy it or is there something i am not seeing. 

 

Please help!!!!

Message 98 of 124 (287 Views)
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Re: Sims 4 From origin Acces to Mac

@jessie_brown21

I've merged your post into this thread to keep all the Mac and Origin Access issues together. Please see if the screenshots in the opening post help you.

What do you mean it won't let you buy it? What happens?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Please do not PM me unless I ask you to, I won't reply
Message 99 of 124 (226 Views)
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Why I can't access the Sims 4 on Mac?

★ Novice

Hello everyone!

 

I recently purchased The Sims 4 through Origin Basic Access. However, after I installed the program, I am only having access to The Sims 3. I am so confused because I read the system requirements before purchasing it, and it seemed to be compatible. I have a MacBook:

 

Mac OS Mojave

version: 10.14.6 (18G103)

processor: Pro/ 2.4 GHz Intel Core i5

memory: 8 GB 2133 MHz LPDDR3

HD: 500GB

 

Does anyone know why this is happening?

 

Thanks, I appreciate any help =)

 

 

 

p.s. I can't log in origin website at all. It keeps showing "Sign in is currently unavailable. Please try again later."

Message 100 of 124 (217 Views)
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