EA Play is not available for Mac - How to download The Sims 4 and DLC

by Bluebellflora
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Original Post

EA Play is not available for Mac - How to download The Sims 4 and DLC

[ Edited ]

Since writing this guide The Sims 4 base game is now free to download in Origin but the following information is relevant if you are prompted to sign up for an EA Play subscription account at any point in Origin and are using a Mac. It is also relevant to all Sims 4 DLC available in EA Play/EA Play Pro


 

Do not subscribe to EA Play or EA Play Pro if you only play on Mac. If you use both Windows and macOS, EA Play is not available in Origin for macOS.

 

Clicking on the Join Now button on the EA Play subscription page does not give you an option for Origin because there isn't one. EA App is not currently available for Mac users.

 

EA App.png

 

Go to the Origin website and download Origin if you don't already have it or open the Origin app if already installed, navigate to the Sims 4 in the Store and click Add to Library:

 

Free TS4 Base in Origin.png

 

It will now be added to your Origin Games Library where you can click on the game and download it.

 

Origin Game Library.png

 

DLC can be purchased through Origin to add to your game. All DLC is downloaded to a separate folder called The Sims 4 packs in the same location the base game is installed. DLC available to EA Play subscribers is not available to Mac users running Origin.

 

If you have subscribed to EA Play you can cancel your subscription by logging into your EA account here - https://myaccount.ea.com/cp-ui/aboutme/index then click on the EA Play tab and follow the instructions to unsubscribe. You can also access the account page by hovering over your user profile in Origin and clicking EA Account & Billing.

 

If you have inadvertently 'upgraded' your previously purchased game in Origin to work with EA Play you need to revert it back. Right click on the game in your Origin games library and select Uninstall then choose Revert game edition:

 

Screen Shot 2020-03-20 at 1.59.59 PM.png


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 20 of 222 (37,653 Views)

Installation problem with The sims 4

★★★ Newbie

Hi, 

 

I have a problem with installation. When I am in My game library, I can see the game (the sims 4), but there is no button "INSTALL".

 

I have Macbook Air 2015. 

 

What shall I do? Frown please

Message 1 of 222 (37,854 Views)

Re: Installation problem with The sims 4

@TerezkaM04

What is showing instead? Could you please post a screenshot?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 2 of 222 (37,847 Views)

Re: Installation problem with The sims 4

★★★ Newbie

I downloaded the legacy edition and there is suddenly an orange window, but empty, and no clicks when clicked. 

 

Message 3 of 222 (37,842 Views)

Re: Installation problem with The sims 4

★★★ Newbie

before I downloaded the legacy edition it looked like this

Message 4 of 222 (37,838 Views)

Re: Installation problem with The sims 4

@TerezkaM04

You do not need the Legacy Edition as your Mac is a 2015 model. It is NOT a general fix but for those who have 2011 or earlier model Macs that do not support Metal.

Your problem is that you have Origin Access which is not available for Mac. You need to buy the game outright through Origin.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 5 of 222 (37,829 Views)

Re: Installation problem with The sims 4

★★★ Newbie

But it says I can "chek it in library". 

So I need to delete this and buy it one more time? 

 

 

Message 6 of 222 (37,822 Views)

Re: Installation problem with The sims 4

★★★ Newbie

Maybe its problem in Bacis Origin access?? 

Message 7 of 222 (37,819 Views)

Re: Installation problem with The sims 4

@TerezkaM04

No version of Origin Access is available for Mac users.

Have you actually purchased the base game of the Sims 4? Or an Origin Access membership only?

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
AHQSigImage.png
Please do not PM me unless I ask you to, I won't reply
- I am not affiliated with EA in anyway -
Message 8 of 222 (37,799 Views)

Re: Installation problem with The sims 4

★★★ Newbie

downloaded origin and buy the game 

 

Then come an email: 

 

 

Message 9 of 222 (37,791 Views)