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Download problems

by SmooolBean
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Download problems

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Ok so I've been having this problem since the gallery update, my game won't update. It keeps stopping at 0% when it tries to verify the games files and tells me to check my internet connection or try again later but nothing helps I've tried reinstalling origin and changing my internet connection but I've found nothing that helps yet.  I use a MacBook by the way.

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Re: Download problems

@SmooolBean  Try running the Origin reset tool for macs, then see if your game can update.

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

You didn't specify which OS you have, but if you're running Yosemite, then you're one of a number of users who have been experiencing Origin trouble in the past few weeks.  You can check the thread below for updates on a potential fix, but in the meantime, upgrading your OS should fix the issue.  If your mac is too old for High Sierra, you can likely still install El Capitan, which should fix the issue.

 

https://answers.ea.com/t5/The-Sims-Mac/Empty-Game-Library-Server-Error/m-p/6947610#M13261

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I don't work for EA. I'm just trying to help fellow players with their games.
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