Disappearing Floors on Sims 4! Please Help!!!! Picture attached!

[Total_Pyro23]

My Sims has a graphical error where the floors are invisible and cannot have floor tiles placed on them. Also, my game keeps crashing! I have reset the game and Origin many times. I have also clear the cache and deleted all of my data in hopes that this would fix the problem and it didn't. I have uninstalled Origin and Sims 4 four times with no luck. The attached picture is what my houses from the inside look like on every lot. I have ran out of every option. PLEASE HELP! I have spent SO much money on this game and would like enjoy it again.

[Total_Pyro23]

Here's the file as a .pdf if anyone needs it in that format. thank you!

[Total_Pyro23]

I am having this EXACT same problem. Was there ever any solution to this? If so, I would greatly appreciate help on how to fix my computer as well! Thank you!! This is what my screen looks like.

[Total_Pyro23]

@Bluebellflora this is a huge problem for me. I have done everything I know to fix my issue. I can send screenshots or anything else you need. Thanks!

[Bluebellflora]

@Total_Pyro23 

Do you have a 16" MacBook Pro? Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

[Icepay]

Hey! I'm facing the same issue as well. Floors in the game simply don't render for me, so there's just a big, blue expanse underneath every building. Creepy! Sometimes a floor does indeed load, but the game crashes immediately afterwards.

If anyone else has solved this issue, I would love to learn what you did!

[Bluebellflora]

@Total_Pyro23

I've merged all your posts together as posting the same thing in multiple threads isn't helpful to anyone. Please provide the information I have asked for in my post above and we can go from there. If you have a 16" MBP this thread will be merged into the master help thread for that specific model Mac which is experiencing multiple issues with the game.

@Icepay

Please provide all the info requested in the link in my previous post above.