September 2020
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.66.139.1220
What expansions, game packs, and stuff packs do you have installed? Cats and Dogs, City Living, Seasons, Parenthood, Jungle Adventure, Laundry Day, and the Holiday Stuff pack.
Steps: How can we find the bug ourselves? Create and run your own Vet clinic, and begin examining a patient. Then hover over anything associated with the veterinary process (The employees, the pets, the owners, etc)
What happens when the bug occurs? Whenever you hover over a sim/pet in the vet clinic, a square will appear under them, and follow them around like a shadow. These gradually get darker the longer you run your clinic.
What do you expect to see? Regular shadows under every sim no matter what lot type I'm on.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
This is starting to get really annoying ngl, the entire vet career is already extremely buggy and now this? Also excuse the bald sim, she's like that cause I removed all my cc to test this lol.
September 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
October 2020
October 2020
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.66.139.1220
What expansions, game packs, and stuff packs do you have installed? Cats and Dogs, City Living, Seasons, Parenthood, Jungle Adventure, Laundry Day, and the Holiday Stuff pack.
Steps: How can we find the bug ourselves? Just open up the game and begin playing on any lot.
What happens when the bug occurs? A dark shadow appears under sims, and it disappears when zooming out. It also grows and glitches when sims interact with each other (hug, kiss, etc)
What do you expect to see? Regular looking shadows.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
This seems to be a visual glitch, and doesn't seem to affect my gameplay. I have noticed a lot of issues related to shadows in my game lately, including the square shadow one.
October 2020
I looked at the ssao thing but it just seems WAY to complicated for someone like me who knows nothing about computers haha. I tried up until I had to open the file with Text Edit, but my computer says I need an app for that? Idk, I was really confused and scared of breaking stuff. But here are my graphics settings:
October 2020
October 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
October 2020
I've merged your bug reports into one thread here in the Mac forum. Have you now fixed the box shadow issue and you are getting another shadow issue? If you up the Lighting option to Very High does it improve? I have it on that setting, my Sim's shadow looks like this:
This looks normal to me?