Crashing after Cottage Living Update

[andrewstegmann]

Hi! My game is suddenly crashing randomly after the Cottage Living update ...

It has never ever crashed before this update and I don't know what to do! I use mods but they are all updated and working fine :-(

Here is the crash message 

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>6f8d6b45746a54e660fd8c78</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2021-07-25 16:57:02</createtime><buildsignature>Local.Unknown.Unknown.1.77.131.1230-1.200.000.520.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x7a4dbd</categoryid><stack> 0x7a4dbd 0x7a4848 0x73fbf6 0x171d0c6 0x17173cc 0x1715657 0x17145cf 0x17131c9 0x10d662f 0x10d5e39 0x10d5d69 0xff8b35 0xe41ad2 0x3165 0x1e12 0x1df1 0xa1e4f 0x9a07b 0x99b62 0x996b0 0x80213 0x7f380 0x30ab3 0x30815</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 2917.86<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Origin Version: 10,5,102,48654<br />Modded: True<br />SystemInfo: Mac OS X Version 10.16 (Build 20F71) GPU: Unknown Unknown macOS Metal driver 0.0.0.0<br />(baseaddr) 0x1045cd000,'The Sims 4' 0x1045cd000,'The Sims 4' 0x1045cd000,'The Sims 4' 0x1045cd000,'The Sims 4' 0x1045cd000,'The Sims 4' 0x1045cd000,'The Sims 4' 0x1045cd000,'The Sims 4' 0x1045cd000,'The Sims 4' 0x1045cd000,'The Sims 4' 0x1045cd000,'The Sims 4' 0x1045cd000,'The Sims 4' 0x1045cd000,'The Sims 4' 0x1045cd000,'The Sims 4' 0x1045cd000,'The Sims 4' 0x1045cd000,'The Sims 4' 0x1045cd000,'The Sims 4' 0x7fff21079000,'Foundation' 0x7fff203a2000,'CoreFoundation' 0x7fff203a2000,'CoreFoundation' 0x7fff203a2000,'CoreFoundation' 0x7fff203a2000,'CoreFoundation' 0x7fff203a2000,'CoreFoundation' 0x7fff28891000,'HIToolbox' 0x7fff28891000,'HIToolbox'(/baseaddr)</contextdata></report>

[Bluebellflora]

@andrewstegmann 

Create a new Sims 4 folder with no mods, saves etc. and see if it will load and play properly https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

[QuaylinSims]

I'm having this problem, too. I cleared caches, uninstalled and reinstalled Origin and then the game. Still crashed. And I didn't have my mods folder even in the library since I had just reinstalled it. I didn't think it was that anyway, since I hadn't added anything since before I was last able to open the game just after the update. Even updated my own computer and turned off Origin in game settings. The initial Sims 4 blue screen pops up, but it crashes right after the loading screen starts the plumbob spinning. 

[shamrockshake05]

@andrewstegmann I'm having the same issue. It works fine if I delete the Sims 4 folder and start fresh. I combed through my mods folder for three days and I had it loading to the menu fine but as soon as I opened the game the next time it crashed. As soon as I get the problem report from apple it's over. The game doesn't load regardless of whether or not my mods folder is empty.

[Bluebellflora]

@QuaylinSims @shamrockshake05

Do you have a lastCrash file in the Sims 4 folder from when the game last crashed? If so, please open in TextEdit and copy/paste the contents into a post here.

Clearing cache on a Mac is useless, you need to run the Origin reset tool https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

[shamrockshake05]

@Bluebellflora 

This is my most recent lastCrash file:

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>cf8104a1282734b46100440c</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2021-07-27 17:36:43</createtime><buildsignature>Local.Unknown.Unknown.1.77.146.1230-1.200.000.521.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x605e</categoryid><stack> 0x605e 0xdf66b9 0xf5edef 0x1f66ce 0x68fc 0x2443</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 31.03<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0x96d01090<br />Origin Version: 10,5,102,48654<br />Modded: True<br />SystemInfo: Mac OS X Version 10.16 (Build 20G80) GPU: Unknown Unknown macOS Metal driver 0.0.0.0<br />(baseaddr) 0x7fff2041c000,'libsystem_platform.dylib' 0x1046d1000,'The Sims 4' 0x1046d1000,'The Sims 4' 0x1046d1000,'The Sims 4' 0x7fff203d4000,'libsystem_pthread.dylib' 0x7fff203d4000,'libsystem_pthread.dylib'(/baseaddr)</contextdata></report>

I am also getting a report from Apple when I launch the game, but I'm not sure if thats useful.

[QuaylinSims]

@Bluebellflora <?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>c07b6beaba2dfa260ff6597</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2021-07-27 01:47:23</createtime><buildsignature>Local.Unknown.Unknown.1.77.131.1230-1.200.000.520.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1029</categoryid><stack> 0x1029 0xdf66b9 0xf5edef 0x1f66fe 0x68fc 0x2443</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 20.04<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0x96d01090<br />Origin Version: 10,5,101,48500<br />Modded: False<br />SystemInfo: Mac OS X Version 10.16 (Build 20G80) GPU: Intel HD Graphics 6000 macOS Metal driver 0.0.0.0<br />(baseaddr) 0x7fff20576000,'libsystem_platform.dylib' 0x1040e6000,'The Sims 4' 0x1040e6000,'The Sims 4' 0x1040e6000,'The Sims 4' 0x7fff2052e000,'libsystem_pthread.dylib' 0x7fff2052e000,'libsystem_pthread.dylib'(/baseaddr)</contextdata></report>

[QuaylinSims]

@BluebellfloraAlso, I did the reset Origin tool, and it didn't help.

[shamrockshake05]

@QuaylinSims I also tried it with no luck. :/

[Bluebellflora]

@QuaylinSims @shamrockshake05

Thanks both, really helpful

@shamrockshake05 your lastCrash is still showing you have mods installed. Can you please try a new clean game by moving the Sims 4 folder to the desktop. Which Mac do you have? The GPU is unknown, is it an M1 Mac?

@QuaylinSims could you create a new user account on your Mac and see if you can play the game in that account? No need to reinstall the game, just launch Origin, login and launch the game from the Origin games library.