The game constantly freezes

[sesi1998]

unfortunately i don't know, since the game always freezes before i can make it to winter. usually it's just a matter of minutes 

[Bluebellflora]

@sesi1998 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

[Bluebellflora]

@1directionerhlz

Try downloading from https://www.origin.com/gbr/en-us/store/download using Safari or Firefox. Chrome seems to have an issue with recognising macOS 11 instead of 10.x

[Bluebellflora]

@giannimarmo

Please update your game to the current patch level, 1.68 in Origin.

[Bluebellflora]

@theatricalpixie1 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

[giannimarmo]

I updated and repaired it. It immediately froze as soon as I clicked on a face to edit it. 

[sesi1998]

yes of course! 

so the specifics are:

MacBook Pro (13 inch, M1, 2020)

Chip Apple M1

8 GB 

[vymene]

@MaxisJoeI did this and the game opened, but it crashes every time giving the following error message:

"Unable to start:
Origin is currently not running. Please make sure that Origin is running before attempting to play The Sims™ 4
[d3382ced:984c6a38:00000000:00000000]"

For context, Origin is definitely open as I launched the game from there, not the separate app shortcut.

[Bluebellflora]

@sesi1998

Merged your thread into the ongoing M1 thread. Please enable vsync in the in-game options.

[Bluebellflora]

@giannimarmo 

Ok. Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...